Call Center Solutions for Small and Enterprise Businesses
Your contact center doesn’t have to be complex to be powerful. With the Contact Center Suite from Toshiba, all you have to do is connect your Strata CIX or IPedge system to a Media Application Server to begin using this powerful application.
A powerful array of Automatic Call Distribution (ACD) features, reports, online inquiry, and recording capabilities make it easy to optimize contact center operations, increase customer satisfaction, and improve efficiency. Best of all, this system will grow with you. So if you start small, you can still dream big.
How big do you have to be to run a contact center?
Are you losing customers and don’t know why?
Do you need to expand peak hour call handling but don’t have the space?
Get robust, all-in-one solutions for your contact center
Efficiently handle and direct calls. Gain sophisticated capabilities such as skills-based routing, balanced call counts, time and depth in queue announcements, priority queuing and more.
Create multi-site contact centers that work as one. Contact center agents can be anywhere. The automated call distribution (ACD) application treats multiple locations as one. Remote or mobile contact center agents can even use their smartphones as extensions of the business phone system.
Communicate with customers on their terms.
Website visitors can initiate a chat session with a contact center agent, or request a callback. When a representative is available, the system automatically calls the customer.
Empower agents to provide superior service.
Get screen pops with incoming calls through integration with popular customer relationship management programs such as SalesForce.com® , Act!,® Microsoft® Outlook™ and others.
Manage a better contact center with data-driven insights.
Call statistics and management reports on everything from agent performance to forecasting tools and scheduled reports are conveniently accessible from anywhere via a browser-based interface.
Record. Store. Relax.
Call recording and logging systems can help improve operations, from training and quality control to customer service.
Improve customer access, provide better service, reduce hold times and operating costs.
Stay Connected in More Ways than One
Call center equipment includes software, hardware, desktop applications, and lots of options that let you customize the way you want your call center to work. Besides advanced contact center software, Toshiba also offers IP telephones, desktop call control applications, video collaboration tools, voice mail systems and servers designed to work flawlessly with its call center applications.
Leave the headache of dealing with multiple vendors behind. With Toshiba, all your business communication needs are met in one place. Saving you time, and saving you money.