Frequently Asked Questions and AnswersToshiba FAQs are frequently asked questions and answers about our IP telephone systems including: our VIPedge®, cloud-based telephone solution; our IPedge® pure IP, on-premise telephone systems; our Strata® CIX™, converged IP, on-premise telephone systems; and our system applications. Simply select the product category from the drop down menu and/or enter your search term/questions in the box.
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|Most Recent FAQs|
Q: Is the Unifier supported to network IPedge systems with Call Managers and you want to use the Microsoft Lync integration at both sites? Show / Hide Answer
A: Yes. Just make sure that the total number of Call Manager Advanced licenses (I-CM-1) all reside on one of the IPedges and you have the LIC-ACD license on both IPedge systems. The unifier software can run on a stand alone Windows machine where the Call Managers reside.
Last Updated: 8/5/14
Q: How can you play background music through overhead paging when using SIP paging gateways (Valcom VIP-801 or VIP-201) on the IPedge or VIPedge systems? Show / Hide Answer
A: The Valcom gateways (VIP-801 or VIP-201) have an internal analog audio input on the unit. You would hook the music source to that. When you page this input is automatically switched off for the duration of the page.
Last Updated: 7/11/14
What does this newer user mean in the VIPedge portal? "VIPedge Business Accessory User (per user / per month $4.99)"Show / Hide Answer
A: It just gives you a user license to bring up a phone. It does not include a mail box, DID, or Call Manager. This new user was created for things like a conference room phone or maybe a SIP door phone or an external paging gateway.
Last Updated: 7/8/14
Q: What Windows operating systems are compatable with the PC Attendant Console software? Show / Hide Answer
A: The PC Console software that is currently on our FYI website will work on XP pro, and Windows 7 (32bit version only.) It will not work with Windows 7 (64 bit versions) nor will it work with Windows 8.
Last Updated: 7/8/14
Q: What are the maximum capacities of IPedge Messaging? Show / Hide Answer
A: IPedge server type EC EM EP
Departments 999 999 999
Last Updated: 7/3/14
Q: What are the Terms and Conditions of VIPedge and Toshiba Sip Trunking? Show / Hide Answer
A: See the Terms and Conditions at the following public link.
Last Updated: 7/3/14
Q: Can you security code to protect accessing the external paging on the IPedge system? Show / Hide Answer
A: Depending on how you currently access external paging, there are 2 different ways.
1. You could change the access code for paging to a number longer in length and more cryptic than the default code.
2. If you are interfacing paging through a gateway, you could change the intercom (DN) number of the gateway to something longer in length and more cryptic.
Last Updated: 7/2/14
Q: How many VIPedge Net channels do you get with VIPedge? Show / Hide Answer
A: These VIPedge Net channels are at no charge. You can select any number of these channels up to 60 of them depending on your needs. However, the Strata Net Channels or IPedge Net channels for the on premise systems will have to be purchased.
Last Updated: 6/26/14
Q: What is required to network a VIPedge to either a CIX or an IPedge or both? Show / Hide Answer
VIPedge Net channels are provided on the VIPedge at no charge.
•IPedge Net Channel License
•Software version v22.214.171.124 and higher
•No special firmware required on the IP endpoints.
•StrataNet Channel License
•System software R5.20 MT069 and higher
•MIPU firmware 02_12 and higher
No special firmware required on the IP endpoints.
Last Updated: 6/25/14
Q: How can I find Toshiba videos without our competitors’ commercials? Show / Hide Answer
A: You can share Toshiba product and training videos from your Dealer Microsites (With No YouTube re-direct); or direct your prospects to www.telecom.toshiba.com, hover your mouse over Resources and click on Telephone System Videos.
Last Updated: 6/19/14