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Toshiba Telecommunication Systems Division

Frequently Asked Questions and Answers

Toshiba FAQs are frequently asked questions and answers about our IP telephone systems including: our VIPedge®, cloud-based telephone solution; our IPedge® pure IP, on-premise telephone systems; our Strata® CIX™, converged IP, on-premise telephone systems; and our system applications. Simply select the product category from the drop down menu and/or enter your search term/questions in the box.

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Most Recent FAQs
FAQs 1 - 10 of 127  
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Q: Can “Transfer Registration” / "IPT mobility" be used between networked nodes? Show / Hide Answer

A: Yes, this will work for IPedge and CIX R5.2.  When "Transfer Registration" is set to "enable" for a station in station programming, the user can go to any other station that also has this enabled on that system or in the network and login as their extension number.  All phones using this feature must be IP.  Some refer to this as "Hot Desking" or "Hoteling."

Last Updated: 10/23/14

Q: What is “Transfer Registration”? Show / Hide Answer

A: The ability to re-register a user license to another device in a different location assuming the identity of that user.  This only works for IP phones and IP soft phones.

Last Updated: 10/23/14

Q: What is IPT Mobility? Show / Hide Answer

A: When "Transfer Registration" is set to "enable" for a station in station programming, the user can go to any other station that also has this enabled on that system or in the network and login as their extension number.  All phones using this feature must be IP.  Some refer to this as "Hot Desking" or "Hoteling."

Last Updated: 10/23/14

Q: Can you network Call Manager/UCedge clients between nodes without using the Unifier? (No ACD) Show / Hide Answer

A: Yes, but only when using all IPedge systems.  Our new IPedge software now supports "Federation."  You will also have to be on our new Call Manager client software 8.2 or higher.  All IPedge systems in the network can have Call Manager Advanced licensing and each system's call managers can see the other systems with out using the Unifier.

Last Updated: 10/23/14

Q: What is Federation? Show / Hide Answer

A: Federation in networking systems means users can send messages from one system to another. Federated instant messaging (IM) networks permit communication across different IM clients and platforms. They maintain an open directory allowing the networks to message their users. A few federated networks also work on an interoperability basis, where software from two or more vendors share data between different platforms.

 

Last Updated: 10/23/14

Q: How do I add or subtract services from an existing VIPedge customer? Show / Hide Answer

A: Login to the VIPedge portal.

Select the Customer.

Click the "Services" Tab.

Select "Change Order"

Select "Add Services" or "Remove Services"



Last Updated: 10/23/14

Q: How to handoff a call between UCedge Client to your Desk Phone? Show / Hide Answer

A: You will need to park the call on your station (#33#), log on your extention, pick it up the parked call on the desk phone (#32# or park key)

Last Updated: 9/30/14

Q: Did UCedge client replaced IPmobility app? Show / Hide Answer

A: IPmobility is still available for free included with every mailbox on the IPedge and IPedge Application Server. It’s now available for VIPedge users.

Last Updated: 9/30/14

Q: What is included in VIPedge Business Standard User bundle? Show / Hide Answer

A: VIPedge Business Standard User bundle includes IP end point license, Mailbox with UM and follow me feature, Call Manager Advance with VoIP softphone and DID or 800 number.

Last Updated: 9/30/14

Q: What is included in VIPedge Auto Attendant bundle? Show / Hide Answer

A: VIPedge Auto Attendant bundle includes mailbox with UM and follow me feature and DID or 800 number.

Last Updated: 9/30/14

FAQs 1 - 10 of 127  
Page: 1 2 3 4 5 6 7 8 9 10 11 12 13