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Toshiba Telecommunication Systems Division

Frequently Asked Questions and Answers

Toshiba FAQs are frequently asked questions and answers about our IP telephone systems including: our VIPedge®, cloud-based telephone solution; our IPedge® pure IP, on-premise telephone systems; our Strata® CIX™, converged IP, on-premise telephone systems; and our system applications. Simply select the product category from the drop down menu and/or enter your search term/questions in the box.

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Most Recent FAQs
FAQs 1 - 10 of 90  
Page: 1 2 3 4 5 6 7 8 9
Q: How can you play background music through overhead paging when using SIP paging gateways (Valcom VIP-801 or VIP-201) on the IPedge or VIPedge systems? Show / Hide Answer

A: The Valcom gateways (VIP-801 or VIP-201) have an internal analog audio input on the unit.  You would hook the music source to that.  When you page this input is automatically switched off for the duration of the page.

Last Updated: 7/11/14

Q: What Windows operating systems are compatable with the PC Attendant Console software? Show / Hide Answer

A: The PC Console software that is currently on our FYI website will work on XP pro, and Windows 7 (32bit version only.)  It will not work with Windows 7 (64 bit versions) nor will it work with Windows 8.

Last Updated: 7/8/14

Q:

What does this newer user mean in the VIPedge portal?  "VIPedge Business Accessory User (per user / per month $4.99)" Show / Hide Answer


A: It just gives you a user license to bring up a phone.  It does not include a mail box, DID, or Call Manager.  This new user was created for things like a conference room phone or maybe a SIP door phone or an external paging gateway.

Last Updated: 7/8/14

Q: What are the maximum capacities of IPedge Messaging? Show / Hide Answer

A:  IPedge server type                  EC              EM              EP

Departments                          999              999              999
Mailboxes                            5,000           10,000          1,000
Script Mailboxes                  20                  20                20
Simultaneous Calls               32                80                8
Hours of Storage                   4,000 hours  7,000 hours   4,000 hours



Last Updated: 7/3/14

Q: What are the Terms and Conditions of VIPedge and Toshiba Sip Trunking? Show / Hide Answer

A: See the Terms and Conditions at the following public link.

http://www.telecom.toshiba.com/Telephone_Systems_Support/VIPedge-Terms/terms-and-conditions.pdf



Last Updated: 7/3/14

Q: Can you security code to protect accessing the external paging on the IPedge system? Show / Hide Answer

A: Depending on how you currently access external paging, there are 2 different ways.

1.  You could change the access code for paging to a number longer in length and more cryptic than the default code.

2.  If you are interfacing paging through a gateway, you could change the intercom (DN) number of the gateway to something longer in length and more cryptic.



Last Updated: 7/2/14

Q: How many VIPedge Net channels do you get with VIPedge? Show / Hide Answer

A: These VIPedge Net channels are at no charge.  You can select any number of these channels up to 60 of them depending on your needs.  However, the Strata Net Channels or IPedge Net channels for the on premise systems will have to be purchased.

Last Updated: 6/26/14

Q: What is required to network a VIPedge to either a CIX or an IPedge or both? Show / Hide Answer

A: VIPedge:

VIPedge Net channels are provided on the VIPedge at no charge.

•IPedge:

•IPedge Net Channel License

•Software version v1.6.1.16 and higher

•No special firmware required on the IP endpoints.

•CIX:

•StrataNet Channel License

•System software R5.20 MT069 and higher

•MIPU firmware 02_12 and higher

No special firmware required on the IP endpoints.



Last Updated: 6/25/14

Q: How can I find Toshiba videos without our competitors’ commercials? Show / Hide Answer

A: You can share Toshiba product and training videos from your Dealer Microsites (With No YouTube re-direct); or direct your prospects to www.telecom.toshiba.com, hover your mouse over Resources and click on Telephone System Videos.

Last Updated: 6/19/14

Q: How do I use the IPedge Messaging in a Hotel or Motel application? Show / Hide Answer

A:  Hotel Mailbox: is a limited features mailbox customized for hotel
guests. These mailboxes only allow users to retrieve messages and
set wake-up calls. All other features including password, personal
greeting, message notification, etc. are not available for this type of
mailbox.

Wake up- One Time/Normal – A mailbox can be programmed to make
wake-up calls. To activate a wake-up option, select the type of wake-up
call desired, by clicking in the appropriate radio button. The two types of
wake-up calls are:
• Normal: The system makes a wake-up call every day
(weekend or weekday) until de-activated by the mailbox user.
This is based on the settings that have been defined in Site
Parameters > Settings in the Weekday Definition section.
• One-time: The system makes a wake-up call only once, and
then de-activates the feature. (This mode is for hotel use,
where a guest requests a one-time wake-up call, as opposed
to a normal wake-up call which is used daily by the owner).
Note: This feature can be implemented by the mailbox user (if permitted
by COS) via the Personal Options menu - Callout options. If the
call number length is equal or less than the value in the Site
Parameters > Setting, Security section, the Extension length
field it will be dialed as an internal number to the IPedge system,
otherwise the call is dialed using the outbound call prefix.
How to set a wake-up call:
1. Click the Normal or One-time mode button.
2. Check the Active button to activate the wake-up call will occur.
3. Enter the call out number.
4. Select the call out time you wish to have Messaging call you for
your wake-up call from the drop-down list boxes.



Last Updated: 6/19/14

FAQs 1 - 10 of 90  
Page: 1 2 3 4 5 6 7 8 9