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Frequently Asked Questions and Answers

Toshiba FAQs are frequently asked questions and answers about our IP telephone systems including: our VIPedge®, cloud-based telephone solution; our IPedge® pure IP, on-premise telephone systems; our Strata® CIX™, converged IP, on-premise telephone systems; and our system applications. Simply select the product category from the drop down menu and/or enter your search term/questions in the box.

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Most Recent FAQs
FAQs 1 - 10 of 153  
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Q: Can you use account codes on the VIPedge cloud system for different Destination Restriction levels? Show / Hide Answer

A: Yes. However, you can not yet run reports on these account codes.  This functionallity is coming.

Last Updated: 3/31/15

Q: Will the OAKSI Call Recording System record the 5000 series IP phones station side? Show / Hide Answer

A: Not yet.  We are hoping to have this functionality by the June 2015 sometime.

Last Updated: 3/27/15

Q: How can I load up Avatars for phone extensions that do not have or are using a UCedge Client? Show / Hide Answer

A: Currently you can't.  We have written up a feature enhancement for this functionality.

Last Updated: 3/27/15

Q: Can you a search on all Text Messages when in the history of the UCedge App on a Smart phone? Show / Hide Answer

A: This was a question we had in one of our UCedge Webinars.  Not currently is the answer.  We have submitted a feature enhancement request for this feature.

Last Updated: 3/26/15

Q: Is the OAKSI call recording software supported running on the IPedge Virtual Server? Show / Hide Answer

A: No, It needs to run on a separate server.  It is however, supported in a virtual environment.  Just not on our IPedge Virtual server.

Last Updated: 3/24/15

Q: What firewall ports need to be opened on the OAKSI call recording server? Show / Hide Answer

A: You may find most of these are open already:


• 8090

• 8095

• 9007

• 9091

• 9092

• 9093

• 9094

• 9098

• 9099

• 9100

• 9101

• 9102

• 9103

• 9400

• 9595

• 9999

Last Updated: 3/24/15

Q: What types of media can the OAKSI call recording system record? Show / Hide Answer

A: The OAKSI supports Toshiba Digital Station side recording, SIP Station, SIP Trunk, PRI Trunk, and Analoge Trunks.

Last Updated: 3/24/15

Q: How does the OAKSI system integrate with the IPedge and CIX systems? Show / Hide Answer

It currently uses SMDR data to integrate.  In Phase 2 of its release we will be using our CSTA data stream for a tighter integration.

Last Updated: 3/24/15

Q: How do I add Taske Essential call reporting to an IPedge Virtual Server when I don’t need ACD? Show / Hide Answer

A: Just buy the IPedge as "ACD Upgradable" and then manually add the LICMAS-TASESSB part number for the first 50 extensions and the LICMAS-TASEEXTN for every block of 50 extensions after that.

Last Updated: 3/24/15

Q: How is “Bursting” currently handled on the VIPedge? Show / Hide Answer

A: Toshiba will add an extra 2 channnels of talk path to the VIPedge system at no cost to the Customer.

Last Updated: 3/24/15

FAQs 1 - 10 of 153  
Page: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16