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Frequently Asked Questions and Answers

Toshiba FAQs are frequently asked questions and answers about our IP telephone systems including: our VIPedge™, cloud-based telephone solution; our IPedge® pure IP, on-premise telephone systems; our Strata® CIX, converged IP, on-premise telephone systems; and our system applications. Simply select the product category from the drop down menu and/or enter your search term/questions in the box.

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Most Recent FAQs
FAQs 1 - 10 of 10  
Page: 1
Q: What are the Terms and Conditions of Toshiba's SIP Trunk Service? Show / Hide Answer

A: The Terms and Conditions of Toshiba's SIP Trunk Service is the same for the VIPedge.  Seel Link:

http://www.telecom.toshiba.com/Telephone_Systems_Support/VIPedge-Terms/terms-and-conditions.pdf



Last Updated: 4/1/14

Q: What are the international billing rates for Toshiba's SIP Trunk Services? Show / Hide Answer

A: International Billing Rates
Toshiba’s VIPedge allows you to make calls to international phone numbers. Use the chart towards the bottom of the page of the following link to review calling rates from your VIPedge registered telephones to international numbers. Simply choose the country you wish to call and the phone prefix within that country and click “Get Rate”.

http://www.telecom.toshiba.com/Products/VIPedge-Cloud-Based-Telephone-Solution/

Last Updated: 3/26/14

Q: Which MAS servers are eligible to be upgraded to Windows 7 or Windows Server 2008? Show / Hide Answer

A: Media Application Service (MAS) on hardware revision 3 with the following part numbers MAS-2U-XPPRO-R3, MAS-2U-R3-RAID1, MAS-2U-R3-RAID5, MAS-2USVR2K3-R3, MAS-2USR-RAID1 or MAS-2USR-RAID5 are eligible to be upgraded to Windows 7 or Windows Server 2008.

MicroMAS on hardware revision 5 with the following part numbers MicroMAS-H-R5 and MicroMAS-D-R5 are eligible to be upgraded to Windows 7.

Please contact your authorized Toshiba Dealer for detials on how to upgrade to Windows 7 or Windows Server 2008.



Last Updated: 3/26/14

Q: What are the billing rates for international calling on the VIPedge? Show / Hide Answer

A: International Billing Rates
Toshiba’s VIPedge allows you to make calls to international phone numbers. Use the chart towards the bottom of the page of the following link to review calling rates from your VIPedge registered telephones to international numbers. Simply choose the country** you wish to call and the phone prefix within that country and click “Get Rate”.

http://www.telecom.toshiba.com/Products/VIPedge-Cloud-Based-Telephone-Solution/

Last Updated: 3/26/14

Q: What steps should you take to port a phone number? Show / Hide Answer

A: 1.  Obtain a copy of your last month’s phone bill making sure the numbers that you are porting are listed on this bill.  (Note: If the numbers being ported appear on different bills for any reason.  A port request form will have to be filled out for each bill containing those numbers being ported.)

2.  Obtain the CSR (Customer Service Record) from your current provider for the numbers being ported.  This is very important for a successful port.  You cannot always rely on the billing statement alone for the accuracy of this information.  All of the information on the CSR has to match the information on the port request form.  This is what the providers go by.  If it does not coincide, the port request will be denied.

3.  Fill out the port request form from Toshiba.  Attach the previous month’s bill and the CSR when returning this form to them.  The new providers will usually double check for any discrepancies before issuing the port request to the losing provider.

And one more thing, make sure all bills with the losing provider are paid and that there are no unfinished change-orders for the numbers being ported.  Do not discontinue service with the losing provider until all numbers port.



Last Updated: 3/4/14

Q: How often does the call detail update in the VIPedge call detail screen? Show / Hide Answer

A: It updates within seconds (30 max) of a call being terminated.

Last Updated: 3/4/14

Q: Does the bursting feature with VIPedge or SIP trunks include additional minutes? Show / Hide Answer

A: No, bursting is designed to allow additional calls per trunk to carry unexpected loads.  The number of trunks should be configured for the customer’s maximum number of simultaneous calls.

Last Updated: 3/4/14

Q: What exactly is phone number porting? Show / Hide Answer

A: For the layman, you could replace the word porting with the simple word “transfer.”  Many companies already have established phone numbers that they would like to continue to use even though they are transferring to new phone services.  They are able to port some or all of their telephone numbers from their current provider to their new.

Last Updated: 9/24/13

Q: What is hosted voice over IP or “cloud telephony”? Show / Hide Answer

A: Hosted VoIP service delivers the benefits of modern IP business communications without requiring you to buy, install or maintain an on-site communications server.  This service is said to be offered from the cloud, referring to the cloud-like shape often used to conceptually represent a service provider’s managed IP network.

With cloud-based VoIP, the central intelligence of the phone system resides in a service provider’s secure data center.  All you need to have on site are the end-user devices and the local network gear to connect those devices to the provider’s managed IP network.



Last Updated: 9/24/13

Q: Can an end user use DSL for VIPedge service? Show / Hide Answer

A: There are important requirements that must be met when selecting and using a WAN service for voice over IP. A VoIP Quality WAN service must deliver at least 99% of the voice packets between the WAN and the LAN. Over provisioned services specify  maximum data rates but during peak times will drop large amounts of data on the WAN. For this reason DSL services are not supported.

Last Updated: 9/24/13

FAQs 1 - 10 of 10  
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