Award Winning Systems and Exceptional Support and Service from a Nationwide Dealer Network
Toshiba provides businesses, retailers, hospitals, government offices and other organizations with world-class IP telephone systems, IP and Digital telephones, video collaboration tools, office mobility products, and voice mail systems. Read more about IPedge™ and Strata® CIX™ system success stories!
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IPedge Beta Tester Transcom Delivers Rave Reviews |
Toshiba Embraces IPedge For its Corporate Campus with 800+ Users |
Toshiba Strata CIX Delivers a Powerful Performance at Circle BMW
Moving to the Toshiba Strata® CIX™ IP business communication system gave Circle BMW a cost savings of $1,800 per month by going with a single platform for all its voice communications, plus another $700 per month savings by using the Toshiba call center solution. The biggest benefit for Circle BMW was the ability to integrate its voice communications with its customer database, allowing it to deliver exceptionally personalized service.
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Toshiba and SpectraLink Power Kings Toyota With a Voice Solution as Mobile and Reliable as Toyota Vehicles
The Toshiba and SpectraLink business communication solution exceeded Kings Toyota’s goals with improved mobility and communication and delivered annual cost savings of $48,000 by going to Laser technology instead of T3 lines. With more than 10,000 incoming calls each month, having a powerful pipeline helps ensure every customer call gets through to the right person. Kings Toyota also saved $21,000 by being able to re-use equipment from its original Toshiba system, resulting in savings of nearly $70,000.
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Toshiba’s Strata CIX VoIP Business Communication System Helps Boulevard Automotive Group Leave the Competition in the Dust
Toshiba Strata CIX IP business communication system helped Boulevard Auto Group improve voice communications for its customers and employees as well as achieve a cost savings of more than $60,000 by migrating from its existing Toshiba system. In addition, because the IP pipeline is so robust, the dealership has virtually eliminated busy signals so customer calls get through every time. With more than 20,000 incoming calls every month, that’s a big accomplishment.
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Toshiba Puts the Pedal to the Metal at Pomp’s Tire Service
Pomp’s Tire Service saves thousands of dollars every year by using its Toshiba Strata CIX IP business communication system over frame relay and virtually eliminated long distance charges between its connected locations. With Toshiba’s investment protection and migration policy, Pomp’s Tire Service was also able to retain as much as 80 percent of the cost of its original Toshiba systems.
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Columbia Southern University Saves More Than $115,000 the First Year With Toshiba VoIP System
One of the nation’s first completely online universities, Columbia Southern University (CSU) was developed to meet the demand for alternatives to the traditional university experience. Its degree programs are offered completely online, giving students the flexibility to fit their educational pursuits around career and family commitments. At CSU, associate, bachelor, master, doctoral and certificate programs are available in a variety of fields including fire science, criminal justice, business management and administration, information technology, human resource management and occupational safety and health. CSU is headquartered in Orange Beach, Alabama.
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Toshiba’s IP Business Telephone System Empowers People Who Are Blind or Visually Impaired
At Bosma Enterprises, a nearly 100-year-old non-profit organization dedicated to empowering people who are blind or visually impaired, Toshiba’s Strata CIX is paired with JAWS text-to-speech software. Together, Toshiba and JAWS enable sight-impaired users to execute telephone-related tasks as quickly as a sighted person, providing more work opportunities for sight-impaired users. Migrating from an older Toshiba system save Bosma $20,000 over buying a new system.
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Toshiba’s Strata CIX1200 Gets an A+ for Its Ultra-Reliability and Affordability at Westminster College
For the 160-year-old Westminster College in Missouri, Toshiba’s Strata CIX VoIP business telephone system provides unparalleled reliability, functionally and features for its 1000+ users. Handling more than 20,000 incoming calls every month, the Toshiba Strata CIX helps the college’s workers stay connected across 28 on-campus buildings and 10 remote locations. Remote management helps the system administrator ensure that all changes and issues are handled quickly and easily from his desk. Toshiba’s Strata CIX has helped the college save $170,000 in savings over seven years and has delivered dramatic improvements in efficiency.
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Toshiba VoIP System
Scores Straight A’s at
Feather River College
Toshiba delivered a converged IP and TDM-enabled telephone system that
meets the college’s goals of being affordable and dependable. The
system delivered an immediate cost savings of $25,000 by re-using the
college’s existing wireless fiber cable and a $1,000 annual savings by
eliminating telephone lines. As the college grows and migrates to new
Toshiba platforms, Feather River College will save money by re-using
existing telephone and communications equipment.
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Lightning Is No Foe for Toshiba VoIP System at Lake Highland Preparatory School
Moving to a Toshiba Strata CIX IP business communication system allowed Lake Highland Prep School to have a converged IP and TDM system that maximizes the benefits of both technologies. Using VoIP also allowed the school to remove copper wiring between buildings, which eliminated the lightning damage it had been experiencing every year during storm season. In all, the new Toshiba system saved the school more than $100,000 in its first two years and delivers ongoing savings of at least $7,000 annually.
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Toshiba Makes the Honor Roll at University Christian School
With its Toshiba Strata CIX IP business communication system, University Christian School saves in excess of $8,000 by using IP phones over the school’s computer network rather than laying cable between the classrooms and buildings. It also helped improve efficiency by about 70 percent by having telephones in all classrooms and in remote buildings, giving the entire campus access to telephones and paging capabilities. The school chose Toshiba because of its legendary reliability and durability as well as its unmatched seven-year product warranty and unbeatable product pricing.
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IMAX Gets Oversized Savings With Toshiba IP Business Telephone Savings
A film technology pioneer, IMAX Corporation utilizes Toshiba Strata CIX VoIP systems to unify its corporate communications, reduce long distance charges, and improve telephone reliability by eliminating system downtime. Having remote administration capabilities improves productivity and reduces travel costs for IT management. Using Toshiba’s National Accounts Program, IMAX Corporation has consistent billing, installation and support of its Toshiba systems in the United States and Canada, with the advantage of having a single Authorized Toshiba Dealer contact point. The Toshiba Strata CIX systems have helped IMAX Corporate generate a significant savings on their monthly recurring business communication costs.
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IPedge: From Beta to Live System—Toshiba Dealer Puts IPedge Through Its Paces
Transcom was using a current version of Toshiba’s Strata CIX IP converged business telephone system and was happy with its performance. In moving to the IPedge, they were able to test and integrate all their applications for their sales, installation, warehouse and call center’s groups from their existing Strata CIX IP business telephone system to the IPedge. The challenge was to migrate smoothly to the new system without any hiccups so they could emulate this same success for their customers, which includes Toshiba America Information Systems corporate offices and its 800+ users.
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IPedge: From Beta to Live System—Toshiba Is Its Own Toughest Customer
TAIS was using a 17-year-old Legacy digital telephone system, which was in need of replacement. It was time to move to a new, pure IP system, and Toshiba’s Telecommunication Systems Division (TSD) was preparing to introduce the IPedge™. The timing was right for TSD’s parent company TAIS to become a real-life beta site. Working closely with Kathy Wilbur, vice president of IT for TAIS, the TSD product management team selected Transcom Telecommunications, an Authorized Toshiba Dealer in Lakewood, California, to help provide the installation and user training. Having TAIS as a beta site gave the product management team and dealer a large enterprise with 800+ telephones spread across several buildings in a campus environment, including remote users.
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NewWave Communications Uses Toshiba’s IP Business Telephone Systems to Maximize Its Own Communications
For NewWave Communications, a leading “triple play” provider of cable TV, high-speed Internet and digital telephone services throughout the South and Midwest, choose a Toshiba Strata CIX VoIP business telephone system for its 24 stores. Handling more than 80,000 incoming calls every day, the Toshiba system provides unparalleled reliability for the 24 locations, which are networked over IP. Reduced long distance, improved call center efficiencies, and remote administration have helped NewWave save more than $100,000.
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Summit Bank Counts on Toshiba’s IP Business Telephone System to Maximize Customer and Inter-branch Communication
For Summit Bank, a 22-branch community bank in Arkansas, Toshiba Strata CIX VoIP business telephone system networked all locations over IP, improving inter-branch communication and reducing long distance costs. Remote administration also helps save time and reduces travel costs. Overall, the bank applauds its Toshiba system for helping increase both internal and external communication, contributing to improved customer service. The bank is saving thousands of dollars in cost savings every month.
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Toshiba Is Assurance for Reliable Communications at Capitol Preferred Insurance Company and Southern Fidelity Insurance Company
Capitol Preferred Insurance Company and Southern Fidelity Insurance Company rely on their Toshiba Strata CIX IP business communication system to process more than 28,000 incoming calls each month. Its Strata Call Center Suite with Net Phone routes calls to 70 call center agents in 12 ACD groups, allowing virtually every call to be answered live. The system has contributed to the companies’ increased customer retention and has improved call center staffing and management.
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La Capitol Federal Credit Union Credits Toshiba for Improved Communications
Toshiba’s Strata CIX IP business communication system with iES32 voice processing/unified messaging and the Strata ACD Call Center application has helped La Capitol Federal Credit Union meet its primary goal of improving customer service and internal communications while saving the company more than $20,000 in equipment costs. Using the Toshiba system, La Capitol manages its call center and 13 locations, resulting in increased efficiencies across the board.
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Toshiba Helps AppOne Inc. Keep Auto Loans Zooming Along
Toshiba’s Strata CIX IP business communication system with Stratagy® iES32 voice processing and the Strata ACD call center application has helped AppOne meet its primary goal of improving customer service while saving the company more than $25,000 in its first year of use. Using the Toshiba system, AppOne can manage its call center and agents no matter where they are located on Toshiba Net Phones™ or digital telephones.
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Toshiba Wins the Communications Case at Coastal Law
With its Toshiba Strata ® CIX™ IP business communication system, Coastal Law saves $60,000 annually and has improved its productivity with a networked, converged digital and IP system for its four offices. The firm saved $7,000 in migration costs by being able to re-use existing telephones and system cards, and it saves about $500 per month in eliminated line charges by moving to IP phones.
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City of Cullman Connects Its Team and Citizens While Saving $30,000 Annually With Toshiba’s Strata CIX Telephone Systems
The City of Cullman, Alabama, was founded in 1873 by Col. John Gottfried Cullmann, a German refugee who came to the United States in 1866. Dreaming of a colony for German refugees, he found the perfect spot in North Alabama, purchased land from the railroad, and founded Cullman, a colony for German refugees. The City of Cullman was incorporated in 1874 and is the county seat of Cullman County. Today, the City of Cullman has more than 13,000 residents, with a total of 77,483 residents in Cullman County. The City of Cullman is a sister city to Col. Cullmann’s hometown of Frankweiler, Germany.
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Toshiba VoIP System Delivers Peace of Mind for Yavapai-Apache Nation
With its new Toshiba Strata CIX IP business communication system, Yavapai Apache Nation saves more than $2,500 per month by eliminating telephone lines and creating a direct-extension dialing plan for all 26 buildings, which are spread across 45 square miles. Toshiba’s eManager® enables the on-site IT team to remotely manage the system, helping to further reduce costs and turnaround time for adds, moves and changes and much more. Toshiba’s My Phone Manager® allows individual users to customize their own telephones, giving them more control over their voice communications.
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Toshiba Transports San Diego Metro Transit System to a New Level of Communications and Mobility
With its Toshiba Strata CIX IP business communication system, San Diego Metro Transit District (MTS) will see a return on their investment in just five years, after which the system will save them $75,000 a year over its older system. San Diego MTS also expects a 30 percent increase in employee productivity and interagency communications. With more than 800 telephone ports in seven locations with 300+ DiD numbers, the Toshiba system has unified the San Diego MTS communication system, allowing the daily 3,000 incoming calls to flow smoothly.
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Toshiba Transports City of Logansport to a New Level of Communications and Mobility
With its Toshiba Strata business communication system, the City of Logansport’s employees have increased productivity and improved communications with each other and their constituents. True emergency 911 calls now are routed separately from general police department calls so dispatchers can respond more quickly than ever before. With Toshiba Stratagy Voice processing, all city employees have their own voice mail, including the police officers, which provides a great improvement in both internal and external communications, plus a savings of more than $9,000 annually over its older system.
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Tri-City Cardiology Obtains 24/7 Reliability, Enhanced Call Center Functionality, and Self-Administration Tools Using Toshiba’s Strata CIX Telephone Systems
Established in 1980, Tri-City Cardiology is a medical practice that offers comprehensive services for diagnosis, treatment and prevention of heart and vascular disease (cardiovascular disease). It is widely known for its progressive and innovative approach to vascular services, heart and heart failure management. Its board-certified cardiology physicians are experienced and skilled in diagnosis, treatment and prevention of coronary artery disease, heart valve abnormalities, heart arrhythmias, high blood pressure, high blood cholesterol, peripheral artery disease and stroke. Based in Mesa, Arizona, Tri-City has five locations in the area, including clinics, administration and billing offices.
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Axium Healthcare Pharmacy Improves Customer Experience With Toshiba’s Strata CIX Phone Systems
Based in Lake Mary, Fla., Axium Healthcare Pharmacy Inc. is a nationwide, privately held clinical specialty pharmacy licensed to operate in all 50 states. Installed by AIC, Axium has a Toshiba business telephone system that consists of a Strata CIX1200 business telephone system at the Axium headquarters in Lake Mary, Fla., and a Strata CIX100 system at its Puerto Rico location, which are connected over IP via Strata Net,. The system has more than 120 Toshiba digital and IP telephones at the Florida location and more than 25 IP telephones at the Puerto Rico location. Toshiba’s Strata CIX systems have met Axium’s communications objectives, including growing the system while allowing the migration of existing telephones, station and line cards from an older Toshiba system, resulting in a savings of more than $60,000.
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Benefit Management Inc. Meets Regulatory Compliance Requirements and Improves Customer Experience With
Toshiba Strata CIX Phone Systems
Benefit Management Inc. (BMI) provides customized, high-quality health benefits administration programs to self-insured companies, association plans, and state high-risk pools nationwide. Based in Great Bend, Kansas, with an additional office in Overland Park, Kansas, BMI is one of the Midwest’s leading third-party administrators with a reputation for flexibility, innovative services, and outstanding customer service. BMI currently administrates benefits for about 45,000 members nationwide. Benefits packages include healthcare, life insurance, dental and vision plans. Its self-insured clients range from small employers with a single location to national employers with multiple work sites across the country. BMI is the leading third-party administrator of benefits services for state high-risk pools serving Kansas, Iowa, Alaska, Washington and New Hampshire. It also manages plans for retail businesses, universities and colleges across the United States and has participants in every state.
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Brookhaven Memorial Saves More Than $200,000 with Toshiba IP Phone System
Brookhaven Memorial Hospital Medical Center is a 321-bed acute-care, voluntary not-for-profit community hospital. It is comprised of the main campus, two community multi-disciplinary health centers, and its expanded Hemodialysis Program, Home Health and Hospice/Bereavement Services, as well as an off-site ambulatory Women’s Imaging Center. Brookhaven Memorial is located in East Patchogue, New York. With Toshiba’s Strata CIX VoIP system, Brookhaven Memorial saved $224,000 in the first year by cutting monthly phone costs by $12,000 and retaining the investment of its older Toshiba system by re-using existing equipment, which saved an additional $80,000. The hospital expects an ongoing annual savings of $144,000.
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Toshiba VoIP Telephone System Proves the Right Remedy for Interventional Cardiologists of Gainesville
For Interventional Cardiologists (IVC), Toshiba’s Strata CIX networked VoIP business telephone system
connected its two offices, thus unifying all employees across the IP network. The system also supports HIPAA compliance, provides call accounting that ensures staff coverage at peak calling periods, and provides in-house administration. Toshiba helped IVC save nearly $200,000 over five years, while dramatically improving efficiencies for the medical practice.
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Kansas Spine Hospital Goes Digital and Mobile With Toshiba Strata CIX and SpectraLink
The combined Toshiba and SpectraLink business communication solution has provided the Kansas Spine Hospital with a mobile solution that is safe and functions well in a hospital environment, giving doctors and other healthcare professionals a huge advantage in communicating with patients, families, doctors, other medical facilities, and each other. Saving time and money, while improving productivity, helps the hospital improve its patient care.
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Mid-Continent Instruments Flies High With Toshiba Strata CIX IP Business Telephone System
Mid-Continent Instruments is a leader in the overhaul, exchange, repair, design and manufacturing of aircraft instruments, avionics and emergency power supplies. Founded more than 45 years ago, Mid-Continent Instruments has the expertise to overhaul nearly 6,000 aviation instruments, including autopilot gyros, altimeters, HSIs and GPS annunciators. In addition, the company engineers and builds new products for almost every general aviation manufacturer and provides specialized aftermarket products worldwide. Based in Wichita, Kansas, Mid-Continent Instruments has a second location in Van Nuys, California. The company prides itself on exceeding customer expectations.
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Toshiba Strata CIX40 VoIP System Conveys
the Right Stuff at Omega Castings
By eliminating long distance charges between offices in the United States and its sister company in Thailand, Omega Castings saves about $2,000 per month, allowing the system to pay for itself in less than four months. Toshiba delivered a converged IP and TDM-enabled system that helped the company save $14,000 the first year, and $20,000 annually thereafter, in eliminated telephone lines and costs between its United States offices. In addition, the Toshiba telephones used by the owner have special amplified handsets that work with his cochlear implants and allow for clarity, even in the foundry’s manufacturing environment.
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Toshiba Makes a Splash at Niagara
For Niagara Water, Toshiba delivered a centralized telecommunication system that works at its three locations while appearing to be completely seamless to callers. Toshiba’s investment protection and migration policy allowed Niagara Water to migrate to the Strata CIX IP business communication system from an older Toshiba system with cost savings of nearly $10,000 annually. Moving to VoIP also eliminated $16,200 in long distance costs between its facilities and allowed the reduction of the 80 unneeded telephone lines and a consolidation of all its telephone bills for an additional savings of up to $6,000 monthly.
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Toshiba VoIP Delivers a Wave of Communications Success for Manhattan Beachwear
Toshiba’s Strata CIX IP business communication system gives Manhattan Beachwear a centralized telecommunications solution that connects its locations throughout the world, including Asia, Mexico and the United States. Using VoIP has delivered a new level of efficiency to the company’s worldwide communications and helps keep their road-warrior CEO in close contact with all locations. By moving to VoIP, Manhattan Beachwear saves nearly $3,000 per month in long distance costs. In addition, they are heroes to valued partners by installing IP telephones as “hot lines,” which also save them thousands in long distance costs.
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Barnes Motor & Parts Co. Improves Customer Experience With Toshiba Strata CIX Phone Systems
Barnes Motor & Parts Co. Inc. is a retail chain of 16 automotive parts stores throughout Eastern North Carolina. Barnes Motor stores offer strong outside sales, good communication, friendly service and competitive prices to its customers. Barnes needed an IP telephone system that would effectively handle 7,000 monthly calls, improve customer service in stores and at the call center, and deliver cost savings wherever possible.
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CheerDeals Increased Sales Using Toshiba’s Strata CIX Business Telephone System
CheerDeals is a leading online retail source for cheerleader and dance team uniforms in the United States. Toshiba’s Strata® CIX™ IP business telephone system has helped CheerDeals meet its communications goals of increasing customer service by reducing hold times and providing the Call-Back option. Using Talkument from OAISYS has helped reduce order errors and conflicts while improving contact center productivity and customer service. As a result, sales volume and profits have increased, and long distance costs have decreased. CheerDeals isn’t spending any more on its communications, yet it now has a brand new Toshiba Strata CIX system with all the bells and whistles.
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Toshiba IP Communication Solution Proves a Gem at Ben Bridge Jewelers
For Ben Bridge Jewelers, a leading retail jewelry chain with 79 stores in 11 states, Toshiba’s National Accounts program and its Authorized Toshiba Dealer Network delivers consistent pricing, uniform and reliable equipment and an overall one-stop shop for its voice communication needs. With Toshiba, Ben Bridge was able to standardize its company’s telephone systems for all locations with Toshiba’s Strata CIX IP business communication system.
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Toshiba’s Strata CIX Proves a Real Staple at Louisiana Office Supply
For Louisiana Office Supply Company (LOSCO), Toshiba Strata CIX IP business communication system delivers a dramatic improvement in customer service with customer calls being answered more quickly and knowledgeably. With the Toshiba Strata CIX IP business communication system and Strata ACD solution, LOSCO has saved $20,000 over buying a new system by being able to migrate existing Toshiba telephones, headsets and PRI cards to the new system.
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Toshiba Strata CIX Links Borders Between United States and Mexico for Business Telecom Solutions
With Toshiba’s investment protection and ability to migrate and re-use older Toshiba equipment, BTS saved more than $45,000 over buying a completely new system. It also accomplished its goal of centralizing its business communication systems for users across seven locations in the United States and Mexico. Long distance charges are reduced about $13,000 annually by moving to VoIP and an additional $4,500 is saved by eliminating the border-crossing private line between the United States and Mexico. It also saves about $7,500 annually in cell phone costs.
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Toshiba Helps PrintingForLess.com Keep the Presses Rolling Along
With its Toshiba Strata CIX IP business communication system, PrintingForLess.com has benefited from a 40 percent reduction in new customer acquisition costs and a significant increase in overall sales. The Strata CIX also helped reduce overhead costs by eliminating the round robin on the 800 Number and the need for outside conference call services.
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