Toshiba Telephone Systems - Success Stories
Focus on Success |
 Toshiba Is Assurance for Reliable Communications at Capitol Preferred Insurance Company and Southern Fidelity Insurance Company
Capitol Preferred Insurance Company and Southern Fidelity Insurance Company rely on their Toshiba Strata CIX IP business communication system to process more than 28,000 incoming calls each month. Its Strata Call Center Suite with Net Phone routes calls to 70 call center agents in 12 ACD groups, allowing virtually every call to be answered live. The system has contributed to the companies’ increased customer retention and has improved call center staffing and management.
Read More | Download PDF | Back to Top |
AUTOMOTIVE
Toshiba Strata CIX Delivers a Powerful Performance at Circle BMW
Moving to the Toshiba Strata® CIX™ IP business communication system gave Circle BMW a cost savings of $1,800 per month by going with a single platform for all its voice communications, plus another $700 per month savings by using the Toshiba call center solution. The biggest benefit for Circle BMW was the ability to integrate its voice communications with its customer database, allowing it to deliver exceptionally personalized service.
Read More | Download PDF | Back to Top
Toshiba and SpectraLink Power Kings Toyota With a Voice Solution as Mobile and Reliable as Toyota Vehicles
The Toshiba and SpectraLink business communication solution exceeded Kings Toyota’s goals with improved mobility and communication and delivered annual cost savings of $48,000 by going to Laser technology instead of T3 lines. With more than 10,000 incoming calls each month, having a powerful pipeline helps ensure every customer call gets through to the right person. Kings Toyota also saved $21,000 by being able to re-use equipment from its original Toshiba system, resulting in savings of nearly $70,000.
Read More | Download PDF | Back to Top
Toshiba's Strata CIX VoIP Business Communication System Helps Boulevard Automotive Group Leave the Competition in the Dust
Toshiba Strata CIX IP business communication system helped Boulevard Auto Group improve voice communications for its customers and employees as well as achieve a cost savings of more than $60,000 by migrating from its existing Toshiba system. In addition, because the IP pipeline is so robust, the dealership has virtually eliminated busy signals so customer calls get through every time. With more than 20,000 incoming calls every month, that’s a big accomplishment.
Read More | Download PDF | Back to Top
Toshiba Puts the Pedal to the Metal at Pomp’s Tire Service
Pomp’s Tire Service saves thousands of dollars every year by using its Toshiba Strata CIX IP business communication system over frame relay and virtually eliminated long distance charges between its connected locations. With Toshiba’s investment protection and migration policy, Pomp’s Tire Service was also able to retain as much as 80 percent of the cost of its original Toshiba systems.
Read More | Download PDF | Back to Top
EDUCATION & LEARNING
Toshiba VoIP System
Scores Straight A’s at
Feather River College
Toshiba delivered a converged IP and TDM-enabled telephone system that
meets the college’s goals of being affordable and dependable. The
system delivered an immediate cost savings of $25,000 by re-using the
college’s existing wireless fiber cable and a $1,000 annual savings by
eliminating telephone lines. As the college grows and migrates to new
Toshiba platforms, Feather River College will save money by re-using
existing telephone and communications equipment.
Read More | Download PDF | Back to Top
Lightning Is No Foe for Toshiba VoIP System at Lake Highland Preparatory School
Moving to a Toshiba Strata CIX IP business communication system allowed Lake Highland Prep School to have a converged IP and TDM system that maximizes the benefits of both technologies. Using VoIP also allowed the school to remove copper wiring between buildings, which eliminated the lightning damage it had been experiencing every year during storm season. In all, the new Toshiba system saved the school more than $100,000 in its first two years and delivers ongoing savings of at least $7,000 annually.
Read More | Download PDF | Back to Top
Toshiba Makes the Honor Roll at University Christian School
With its Toshiba Strata CIX IP business communication system, University Christian School saves in excess of $8,000 by using IP phones over the school’s computer network rather than laying cable between the classrooms and buildings. It also helped improve efficiency by about 70 percent by having telephones in all classrooms and in remote buildings, giving the entire campus access to telephones and paging capabilities. The school chose Toshiba because of its legendary reliability and durability as well as its unmatched seven-year product warranty and unbeatable product pricing.
Read More | Download PDF | Back to Top
Toshiba Strata CIX670 Gets High Marks from Methacton School District
With its Toshiba Strata business communication system, Methacton School District has enjoyed a dramatic increase in productivity plus a 20 percent cost savings of thousands of dollars annually. The district completely eliminated 100 local telephone lines, which were replaced with private fiber between its buildings, providing a dramatic reduction in line costs. With more than 600 extensions at the school’s eight buildings, the Toshiba system has helped unify its employees and improve external communication as well..
Read More | Download PDF | Back to Top
FINANCIAL & BUSINESS SERVICES
Toshiba Is Assurance for Reliable Communications at Capitol Preferred Insurance Company and Southern Fidelity Insurance Company
Capitol Preferred Insurance Company and Southern Fidelity Insurance Company rely on their Toshiba Strata CIX IP business communication system to process more than 28,000 incoming calls each month. Its Strata Call Center Suite with Net Phone routes calls to 70 call center agents in 12 ACD groups, allowing virtually every call to be answered live. The system has contributed to the companies’ increased customer retention and has improved call center staffing and management.
Read More | Download PDF | Back to Top
La Capitol Federal Credit Union Credits Toshiba for Improved Communications
Toshiba’s Strata CIX IP business communication system with iES32 voice processing/unified messaging and the Strata ACD Call Center application has helped La Capitol Federal Credit Union meet its primary goal of improving customer service and internal communications while saving the company more than $20,000 in equipment costs. Using the Toshiba system, La Capitol manages its call center and 13 locations, resulting in increased efficiencies across the board.
Read More | Download PDF | Back to Top
Toshiba Helps AppOne Inc. Keep Auto Loans Zooming Along
Toshiba’s Strata CIX IP business communication system with Stratagy® iES32 voice processing and the Strata ACD call center application has helped AppOne meet its primary goal of improving customer service while saving the company more than $25,000 in its first year of use. Using the Toshiba system, AppOne can manage its call center and agents no matter where they are located on Toshiba Net Phones™ or digital telephones.
Read More | Download PDF | Back to Top
Toshiba Wins the Communications Case at Coastal Law
With its Toshiba Strata ® CIX™ IP business communication system, Coastal Law saves $60,000 annually and has improved its productivity with a networked, converged digital and IP system for its four offices. The firm saved $7,000 in migration costs by being able to re-use existing telephones and system cards, and it saves about $500 per month in eliminated line charges by moving to IP phones.
Read More | Download PDF | Back to Top
GOVERNMENT
Toshiba VoIP System Delivers Peace of Mind for Yavapai-Apache Nation
With its new Toshiba Strata CIX IP business communication system, Yavapai Apache Nation saves more than $2,500 per month by eliminating telephone lines and creating a direct-extension dialing plan for all 26 buildings, which are spread across 45 square miles. Toshiba’s eManager® enables the on-site IT team to remotely manage the system, helping to further reduce costs and turnaround time for adds, moves and changes and much more. Toshiba’s My Phone Manager® allows individual users to customize their own telephones, giving them more control over their voice communications.
Read More | Download PDF | Back to Top
Toshiba Transports San Diego Metro Transit System to a New Level of Communications and Mobility
With its Toshiba Strata CIX IP business communication system, San Diego Metro Transit District (MTS) will see a return on their investment in just five years, after which the system will save them $75,000 a year over its older system. San Diego MTS also expects a 30 percent increase in employee productivity and interagency communications. With more than 800 telephone ports in seven locations with 300+ DiD numbers, the Toshiba system has unified the San Diego MTS communication system, allowing the daily 3,000 incoming calls to flow smoothly.
Read More | Download PDF | Back to Top
Toshiba Transports City of Logansport to a New Level of Communications and Mobility
With its Toshiba Strata business communication system, the City of Logansport’s employees have increased productivity and improved communications with each other and their constituents. True emergency 911 calls now are routed separately from general police department calls so dispatchers can respond more quickly than ever before. With Toshiba Stratagy Voice processing, all city employees have their own voice mail, including the police officers, which provides a great improvement in both internal and external communications, plus a savings of more than $9,000 annually over its older system.
Read More | Download PDF | Back to Top
HEALTH SERVICES
Kansas Spine Hospital Goes Digital and Mobile With Toshiba Strata CIX and SpectraLink
The combined Toshiba and SpectraLink business communication solution has provided the Kansas Spine Hospital with a mobile solution that is safe and functions well in a hospital environment, giving doctors and other healthcare professionals a huge advantage in communicating with patients, families, doctors, other medical facilities, and each other. Saving time and money, while improving productivity, helps the hospital improve its patient care.
Read More | Download PDF | Back to Top
MANUFACTURING
Toshiba Strata CIX40 VoIP System Conveys
the Right Stuff at Omega Castings
By eliminating long distance charges between offices in the United States and its sister company in Thailand, Omega Castings saves about $2,000 per month, allowing the system to pay for itself in less than four months. Toshiba delivered a converged IP and TDM-enabled system that helped the company save $14,000 the first year, and $20,000 annually thereafter, in eliminated telephone lines and costs between its United States offices. In addition, the Toshiba telephones used by the owner have special amplified handsets that work with his cochlear implants and allow for clarity, even in the foundry’s manufacturing environment.
Read More | Download PDF | Back to Top
Toshiba Makes a Splash at Niagara
For Niagara Water, Toshiba delivered a centralized telecommunication system that works at its three locations while appearing to be completely seamless to callers. Toshiba’s investment protection and migration policy allowed Niagara Water to migrate to the Strata CIX IP business communication system from an older Toshiba system with cost savings of nearly $10,000 annually. Moving to VoIP also eliminated $16,200 in long distance costs between its facilities and allowed the reduction of the 80 unneeded telephone lines and a consolidation of all its telephone bills for an additional savings of up to $6,000 monthly.
Read More | Download PDF | Back to Top
Toshiba VoIP Delivers a Wave of Communications Success for Manhattan Beachwear
Toshiba’s Strata CIX IP business communication system gives Manhattan Beachwear a centralized telecommunications solution that connects its locations throughout the world, including Asia, Mexico and the United States. Using VoIP has delivered a new level of efficiency to the company’s worldwide communications and helps keep their road-warrior CEO in close contact with all locations. By moving to VoIP, Manhattan Beachwear saves nearly $3,000 per month in long distance costs. In addition, they are heroes to valued partners by installing IP telephones as “hot lines,” which also save them thousands in long distance costs.
Read More | Download PDF | Back to Top
RETAIL & OTHER SERVICES
Toshiba IP Communication Solution Proves a Gem at Ben Bridge Jewelers
For Ben Bridge Jewelers, a leading retail jewelry chain with 79 stores in 11 states, Toshiba’s National Accounts program and its Authorized Toshiba Dealer Network delivers consistent pricing, uniform and reliable equipment and an overall one-stop shop for its voice communication needs. With Toshiba, Ben Bridge was able to standardize its company’s telephone systems for all locations with Toshiba’s Strata CIX IP business communication system.
Read More | Download PDF | Back to Top
Toshiba's Strata CIX Proves a Real Staple at Louisiana Office Supply
For Louisiana Office Supply Company (LOSCO), Toshiba Strata CIX IP business communication system delivers a dramatic improvement in customer service with customer calls being answered more quickly and knowledgeably. With the Toshiba Strata CIX IP business communication system and Strata ACD solution, LOSCO has saved $20,000 over buying a new system by being able to migrate existing Toshiba telephones, headsets and PRI cards to the new system.
Read More | Download PDF | Back to Top
Toshiba Strata CIX Links Borders Between United States and Mexico for Business Telecom Solutions
With Toshiba’s investment protection and ability to migrate and re-use older Toshiba equipment, BTS saved more than $45,000 over buying a completely new system. It also accomplished its goal of centralizing its business communication systems for users across seven locations in the United States and Mexico. Long distance charges are reduced about $13,000 annually by moving to VoIP and an additional $4,500 is saved by eliminating the border-crossing private line between the United States and Mexico. It also saves about $7,500 annually in cell phone costs.
Read More | Download PDF | Back to Top
Toshiba Helps PrintingForLess.com Keep the Presses Rolling Along
With its Toshiba Strata CIX IP business communication system, PrintingForLess.com has benefited from a 40 percent reduction in new customer acquisition costs and a significant increase in overall sales. The Strata CIX also helped reduce overhead costs by eliminating the round robin on the 800 Number and the need for outside conference call services.
Read More | Download PDF | Back to Top
