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Toshiba provides businesses, retailers, hospitals, government offices and other organizations with world-class on-premise IP telephone systems, cloud-based telephone solutions, IP telephones & Digital telephones, contact center solutions, mobility products, and voice mail systems. Read more about Toshiba’s VIPedge™, IPedge® and Strata® CIX™ system success stories!

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VIPedge & IPedge Success Stories
Eyemagine Success Story  Download Success Story PDF
VIPedge Success Story - Kensington Financial  Download Success Story PDF

Toshiba’s IPedge EP Business Telephone System Gives EYEMAGINE the Edge
Toshiba’s IPedge® EP VoIP business telephone system has helped EYEMAGINE, an Irvine, Calif.-based eCommerce innovator, meet its communications goals, including empowering the company with the latest VoIP technology.

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Kensington Investment Counsel Exceeds Communication Goals With Toshiba’s VIPedge Cloud-based Business Telephone Solution
Together, Patrick Orr of smplsolutions (left) and Jim Wimbish of Kensington Investment Counsel implemented Toshiba’s VIPedge cloud-based business telephone solution for affordable, feature-rich cloud telephone services, including
mobility.

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AUTOMOTIVE & TRANSPORTATION

Toshiba’s IPedge Business Telephone System Keeps Paddock Chevrolet Zooming Along
Toshiba’s IPedge® IP business telephone system has helped Paddock Chevrolet (www.PaddockChevrolet.com), the largest passenger sales volume Chevy dealer in the nation for nine of the last 10 years, exceed its communications goals. Paddock Chevrolet’s new Toshiba system includes one IPedge EC system, which covers four buildings across several city blocks, and 100 Toshiba IP5000 series IP telephones. Paddock Chevrolet now has Unified Messaging, which delivers all email, voice and fax messages to a single inbox; Toshiba Automatic Call Distribution (ACD) applications, which include TASKE reporting and OAISYS Tracer call recording; and Toshiba’s Call Manager™ unified communications solution. In addition, Toshiba’s Enterprise Manager also provides browser-based administration and remote management. The new system saves Paddock Chevrolet more than $20,000 per year.
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Toshiba’s IPedge Business Telephone System Helps SMART Get Smarter
Toshiba’s IPedge® IP business telephone system has helped Suburban Mobility Authority for Regional Transportation (SMART) exceed its communications goals of processing more than 250,000 incoming calls each month and will save more than $400,000 in the first five years of use. Serving the Greater Detroit area, SMART (www.smartbus.org) is Southeast Michigan’s only regional bus system and provides 11 million rides annually, operating more than 5,000 stops, seven days per week, 22 hours per day. SMART’s new Toshiba system includes four IPedge systems and more than 350 Toshiba 5000 series IP telephones and 13 IP4100 wireless telephones. Toshiba’s IPMobility application connects users’ smartphones as extensions on the new systems. SMART also has Toshiba’s Call Manager™ unified communications client; Unified Messaging, enabling users to receive voice messages and faxes in their email inboxes; and Enterprise Manager for remote system administration of all locations.
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Toshiba Strata CIX Delivers a Powerful Performance at Circle BMW
Moving to the Toshiba Strata® CIX™ IP business communication system gave Circle BMW a cost savings of $1,800 per month by going with a single platform for all its voice communications, plus another $700 per month savings by using the Toshiba call center solution. The biggest benefit for Circle BMW was the ability to integrate its voice communications with its customer database, allowing it to deliver exceptionally personalized service.
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Toshiba and SpectraLink Power Kings Toyota With a Voice Solution as Mobile and Reliable as Toyota Vehicles
The Toshiba and SpectraLink business communication solution exceeded Kings Toyota’s goals with improved mobility and communication and delivered annual cost savings of $48,000 by going to Laser technology instead of T3 lines. With more than 10,000 incoming calls each month, having a powerful pipeline helps ensure every customer call gets through to the right person. Kings Toyota also saved $21,000 by being able to re-use equipment from its original Toshiba system, resulting in savings of nearly $70,000.
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Toshiba’s Strata CIX VoIP Business Communication System Helps Boulevard Automotive Group Leave the Competition in the Dust
Toshiba Strata CIX IP business communication system helped Boulevard Auto Group improve voice communications for its customers and employees as well as achieve a cost savings of more than $60,000 by migrating from its existing Toshiba system. In addition, because the IP pipeline is so robust, the dealership has virtually eliminated busy signals so customer calls get through every time. With more than 20,000 incoming calls every month, that’s a big accomplishment.
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Toshiba Puts the Pedal to the Metal at Pomp’s Tire Service
Pomp’s Tire Service saves thousands of dollars every year by using its Toshiba Strata CIX IP business communication system over frame relay and virtually eliminated long distance charges between its connected locations. With Toshiba’s investment protection and migration policy, Pomp’s Tire Service was also able to retain as much as 80 percent of the cost of its original Toshiba systems.
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EDUCATION & LEARNING

Columbia Southern University Saves More Than $115,000 the First Year With Toshiba VoIP System
One of the nation’s first completely online universities, Columbia Southern University (CSU) was developed to meet the demand for alternatives to the traditional university experience. Its degree programs are offered completely online, giving students the flexibility to fit their educational pursuits around career and family commitments. At CSU, associate, bachelor, master, doctoral and certificate programs are available in a variety of fields including fire science, criminal justice, business management and administration, information technology, human resource management and occupational safety and health. CSU is headquartered in Orange Beach, Alabama.

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Toshiba’s Strata CIX1200 Gets an A+ for Its Ultra-Reliability and Affordability at Westminster College
For the 160-year-old Westminster College in Missouri, Toshiba’s Strata CIX VoIP business telephone system provides unparalleled reliability, functionally and features for its 1000+ users. Handling more than 20,000 incoming calls every month, the Toshiba Strata CIX helps the college’s workers stay connected across 28 on-campus buildings and 10 remote locations. Remote management helps the system administrator ensure that all changes and issues are handled quickly and easily from his desk. Toshiba’s Strata CIX has helped the college save $170,000 in savings over seven years and has delivered dramatic improvements in efficiency.
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Toshiba VoIP System Scores Straight A’s at Feather River College
Toshiba delivered a converged IP and TDM-enabled telephone system that meets the college’s goals of being affordable and dependable.  The system delivered an immediate cost savings of $25,000 by re-using the college’s existing wireless fiber cable and a $1,000 annual savings by eliminating telephone lines.  As the college grows and migrates to new Toshiba platforms, Feather River College will save money by re-using existing telephone and communications equipment.
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Lightning Is No Foe for Toshiba VoIP System at Lake Highland Preparatory School
Moving to a Toshiba Strata CIX IP business communication system allowed Lake Highland Prep School to have a converged IP and TDM system that maximizes the benefits of both technologies. Using VoIP also allowed the school to remove copper wiring between buildings, which eliminated the lightning damage it had been experiencing every year during storm season. In all, the new Toshiba system saved the school more than $100,000 in its first two years and delivers ongoing savings of at least $7,000 annually.
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Toshiba Makes the Honor Roll at University Christian School
With its Toshiba Strata CIX IP business communication system, University Christian School saves in excess of $8,000 by using IP phones over the school’s computer network rather than laying cable between the classrooms and buildings. It also helped improve efficiency by about 70 percent by having telephones in all classrooms and in remote buildings, giving the entire campus access to telephones and paging capabilities. The school chose Toshiba because of its legendary reliability and durability as well as its unmatched seven-year product warranty and unbeatable product pricing.
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ENTERTAINMENT

Chelsea Piers Gets in the Game With Toshiba’s Strata CIX Business Telephone Systems
Toshiba’s Strata® CIX™ IP business telephone system helped Chelsea Piers Sports & Entertainment Complex, a 28-acre sports village built on four historic Hudson River piers, with its communications needs. Chelsea Piers’ new telephone system includes a Strata CIX1200 business telephone system, more than 350 Toshiba telephones on site, Toshiba’s Strata Media Application Server (MAS), and Toshiba’s Call Manager for unified communications. Toshiba telephone systems provided Chelsea Piers with an immediate return of investment; they saw $26,000 in yearly savings.
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IMAX Gets Oversized Savings With Toshiba IP Business Telephone Savings
A film technology pioneer, IMAX Corporation utilizes Toshiba Strata CIX VoIP systems to unify its corporate communications, reduce long distance charges, and improve telephone reliability by eliminating system downtime. Having remote administration capabilities improves productivity and reduces travel costs for IT management. Using Toshiba’s National Accounts Program, IMAX Corporation has consistent billing, installation and support of its Toshiba systems in the United States and Canada, with the advantage of having a single Authorized Toshiba Dealer contact point. The Toshiba Strata CIX systems have helped IMAX Corporate generate a significant savings on their monthly recurring business communication costs.
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FINANCIAL & BUSINESS SERVICES

Toshiba’s VIPedge Exceeds Communication Goals for Kensington Investment Counsel
Toshiba’s VIPedge® cloud-based business telephone solution helped Kensington Investments Counsel (www.kensingtonic.com) exceed its communications goals. With offices in Long Beach and Santa Barbara, Calif., Kensington designs personalized investment strategies for individual investors. Kensington’s new VIPedge solution includes Toshiba’s IP5131 large-display desk telephones; Call Manager ™ Mobile, which extends Toshiba’s Unified Communications solution to users’ mobile devices; Toshiba’s “Find-me Follow-me” application to route office calls to users’ mobile phones; and Unified Messaging so users receive their voice mail in their email inboxes. Kensington also enjoys Toshiba’s IPMobility, a free mobile app from Toshiba that integrates users’ mobile phones into the VIPedge solution.
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Toshiba’s VIPedge Cloud-based Business Telephone Solution Delivers Reliability and Affordability to Rickmar Properties
Toshiba’s VIPedge™ cloud-based business telephone solution has helped Rickmar Properties (www.RickmarProp.com) exceed its communications goals. A family business, Rickmar Properties is responsible for the development and construction of more than 4 million square feet of retail, office and industrial space in 15 states. Toshiba’s VIPedge solution met Rickmar Properties’ communications objectives with Toshiba IP 5000-series large-display desk telephones; Toshiba’s "Find-me Follow-me" application to route office calls to users’ mobile phones; and Toshiba’s Enterprise Manager, which allows simple, browser-based administration and management. Rickmar is now enjoying an affordable, richly featured and dependable cloud-based communications solution that also delivers an annual cost savings of more than $6,000 over its previous telecom service costs, all without the need to maintain an on-premises telephone system.
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Toshiba’s IPedge EP VoIP Business Telephone System Gives EYEMAGINE the Edge
Toshiba’s IPedge® EP Voice over IP business telephone system has helped EYEMAGINE, an Irvine, Calif.-based eCommerce innovator, meet its communications goals, including empowering the company with the latest VoIP technology. EYEMAGINE now has one IPedge EP pure-IP business telephone system, which gives the company a single-server solution and a big-business communications presence while servicing less than 40 users. The company now has Toshiba IP 5000-series desk telephones as well as Unified Messaging, which allows users to receive email, faxes, and voice messages all in their email inboxes. The new system also provides an Auto Attendant with time-of-day greetings, direct-dial extensions for all users, individual voice mailboxes, and Toshiba’s Enterprise Manager for simple and localized on-site management. IPedge also gives EYEMAGINE the ability to scale the telephone system as the company grows.
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Toshiba’s Strata CIX IP Business Telephone System Improves Productivity and Saves $100,000 Annually for
Crow Friedman Group

Toshiba’s Strata® CIX™ IP business telephone system has helped the Crow Friedman Group, a professional insurance and liability company based in Memphis, Tenn., save more than $100,000 annually and improve productivity. Crow Friedman now has one Strata CIX670 system in its Memphis office; one Strata CIX200 system in its Atlanta office; one Strata CIX100 in its Nashville office; and for its Birmingham, Ala. office, IP desk telephones and SoftIPT® softphones that are connected to the Memphis office’s system. All four locations are networked together over IP via Toshiba’s Strata Net, delivering centralized applications including voice mail and automated attendant. In addition, Crow Friedman also has Network eManager®, which allows remote management of all systems from one location. Toshiba also provided a $100,000 annual savings for Crow Friedman by allowing one receptionist to handle incoming calls for all four locations.

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IPedge: From Beta to Live System—Toshiba Dealer Puts IPedge Through Its Paces
Transcom was using a current version of Toshiba’s Strata CIX IP converged business telephone system and was happy with its performance. In moving to the IPedge, they were able to test and integrate all their applications for their sales, installation, warehouse and call center’s groups from their existing Strata CIX IP business telephone system to the IPedge. The challenge was to migrate smoothly to the new system without any hiccups so they could emulate this same success for their customers, which includes Toshiba America Information Systems corporate offices and its 800+ users.

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IPedge: From Beta to Live System—Toshiba Is Its Own Toughest Customer
TAIS was using a 17-year-old Legacy digital telephone system, which was in need of replacement. It was time to move to a new, pure IP system, and Toshiba’s Telecommunication Systems Division (TSD) was preparing to introduce the IPedge®. The timing was right for TSD’s parent company TAIS to become a real-life beta site. Working closely with Kathy Wilbur, vice president of IT for TAIS, the TSD product management team selected Transcom Telecommunications, an Authorized Toshiba Dealer in Lakewood, California, to help provide the installation and user training. Having TAIS as a beta site gave the product management team and dealer a large enterprise with 800+ telephones spread across several buildings in a campus environment, including remote users.

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Summit Bank Counts on Toshiba’s IP Business Telephone System to Maximize Customer and Inter-branch Communication
For Summit Bank, a 22-branch community bank in Arkansas, Toshiba Strata CIX VoIP business telephone system networked all locations over IP, improving inter-branch communication and reducing long distance costs. Remote administration also helps save time and reduces travel costs. Overall, the bank applauds its Toshiba system for helping increase both internal and external communication, contributing to improved customer service. The bank is saving thousands of dollars in cost savings every month.
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La Capitol Federal Credit Union Credits Toshiba for Improved Communications
Toshiba’s Strata CIX IP business communication system with iES32 voice processing/unified messaging and the Strata ACD Call Center application has helped La Capitol Federal Credit Union meet its primary goal of improving customer service and internal communications while saving the company more than $20,000 in equipment costs. Using the Toshiba system, La Capitol manages its call center and 13 locations, resulting in increased efficiencies across the board.
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Toshiba Wins the Communications Case at Coastal Law
With its Toshiba Strata ® CIX™ IP business communication system, Coastal Law saves $60,000 annually and has improved its productivity with a networked, converged digital and IP system for its four offices.  The firm saved $7,000 in migration costs by being able to re-use existing telephones and system cards, and it saves about $500 per month in eliminated line charges by moving to IP phones.
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GOVERNMENT & NON-PROFIT

Toshiba’s IPedge Business Telephone System Connects Jefferson Parish Human Services Authority With the Community
Toshiba’s IPedge® IP business telephone system helped Jefferson Parish Human Services Authority (JPHSA) with its communications goals. JPHSA was in need of an updated telephone system to network its two locations, JPHSA’s new solution includes award-winning Toshiba IP telephone systems and applications: IPedge EC IP business telephone systems; IPedge Net to network the locations together;  IP telephones for more than 200 users; Call Manager™ unified communications client; Unified Messaging; and Enterprise Manager for remote system administration of both locations. In addition, moving to the new Toshiba systems saves JPHSA more than $19,000 annually.
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Toshiba’s Strata CIX Business Telephone Improves Communication for City of White Salmon
Toshiba’s Strata® CIX™ IP business telephone system has helped the City of White Salmon, Oregon, connect its community, employees and five-site network, unifying communications and providing cost savings for the city. The City of White Salmon is on the edge of the Columbia River Gorge and is home to some of the world’s best windsurfing and kiteboarding. Its new Toshiba telephone system includes a Strata CIX100 business telephone system at City Hall and endpoints at four other locations. The system also includes centralized voice mail and auto attendant as well as unified messaging for select users, which allows them to receive their voice mail via email, increasing privacy and confidentiality. The City also now has the ability to grow and migrate to new communication technologies in the future.
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City of Cullman Connects Its Team and Citizens While Saving $30,000 Annually With Toshiba’s Strata CIX Telephone Systems
The City of Cullman, Alabama, was founded in 1873 by Col. John Gottfried Cullmann, a German refugee who came to the United States in 1866. Dreaming of a colony for German refugees, he found the perfect spot in North Alabama, purchased land from the railroad, and founded Cullman, a colony for German refugees. The City of Cullman was incorporated in 1874 and is the county seat of Cullman County. Today, the City of Cullman has more than 13,000 residents, with a total of 77,483 residents in Cullman County. The City of Cullman is a sister city to Col. Cullmann’s hometown of Frankweiler, Germany.
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Toshiba VoIP System Delivers Peace of Mind for Yavapai-Apache Nation
With its new Toshiba Strata CIX IP business communication system, Yavapai Apache Nation saves more than $2,500 per month by eliminating telephone lines and creating a direct-extension dialing plan for all 26 buildings, which are spread across 45 square miles. Toshiba’s eManager® enables the on-site IT team to remotely manage the system, helping to further reduce costs and turnaround time for adds, moves and changes and much more. Toshiba’s My Phone Manager® allows individual users to customize their own telephones, giving them more control over their voice communications.
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Toshiba Transports City of Logansport to a New Level of Communications and Mobility
With its Toshiba Strata business communication system, the City of Logansport’s employees have increased productivity and improved communications with each other and their constituents. True emergency 911 calls now are routed separately from general police department calls so dispatchers can respond more quickly than ever before. With Toshiba Stratagy Voice processing, all city employees have their own voice mail, including the police officers, which provides a great improvement in both internal and external communications, plus a savings of more than $9,000 annually over its older system.
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HEALTHCARE

Toshiba’s IPedge Business Telephone System Cures Communications at New Method Wellness
Toshiba’s IPedge® IP business telephone system has helped New Method Wellness, a center for addiction treatment based in San Juan Capistrano, Calif., meet its communication goals. Led by Authorized Toshiba Dealer smplsolutions and New Method Wellness CFO Bing Crosby, grandson of the world-renowned actor and performer, New Method Wellness received a new Toshiba system that consists of an IPedge EP business telephone system serving a dozen users; Toshiba’s IP4100 wireless DECT telephones; Toshiba’s IP5000 IP series telephones; Unified Messaging, enabling users to receive both voice and email messages in their email inboxes; and Enterprise Manager for remote system administration. With Toshiba’s IPedge, New Method Wellness reached its goal of empowering its employees to communicate more effectively with their clients, their clients’ families, and each other.
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Toshiba’s Strata CIX Business Telephone System Heals Communications for LifeLong Medical Care
Toshiba’s IPedge® and Strata® CIX™ pure IP and converged business telephone systems have helped LifeLong Medical Care connect its employees and patients and provide improved communication and productivity as well as more than $30,000 in annual cost savings for the California-based medical center as it provides care to more than 41,000 individuals annually. LifeLong’s new Toshiba business telephone system consists of one IPedge EP system, four Strata CIX670 systems, and four Strata CIX100 systems and includes more than 600 Toshiba IP and digital telephones as well as Toshiba SoftIPT® softphones for mobile workers. LifeLong also has two Strata MAS systems: one with auto attendant, Unified Messaging, and voice mail, and the other for Toshiba’s Strata ACD and TASKE call center solutions for LifeLong’s call center. In addition, LifeLong is able to centrally manage all systems remotely with Toshiba’s Network eManager®, a significant benefit.
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Toshiba’s Strata CIX Business Telephone System Program Provides Seamless Networking and Survivability for
Atlantic General Hospita
l
Toshiba’s Strata® CIX™ IP business telephone system has helped Atlantic General Hospital (AGH), a 62-bed community hospital in Berlin, Md., connect its employees, doctors and patients and handle more than 200,000 telephone calls per month. AGH’s new telephone system includes a Strata CIX1200 business telephone system at its main hospital location; a Strata CIX670 at its Atlantic Health Center site; two Strata CIX200 systems at its medical office buildings; a Strata CIX100 at its ACE Complex; and Strata CIX40 systems at four other smaller sites. AGH is able to centrally manage all systems remotely with Toshiba’s Network eManager®. The new communications system also provided overall reduced Total Cost of Ownership with a reduction of 62 percent annual costs over the previous system and a 22 percent savings on local telephone charges, providing a return on investment of about three years.
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Tri-City Cardiology Obtains 24/7 Reliability, Enhanced Call Center Functionality, and Self-Administration Tools Using Toshiba’s Strata CIX Telephone Systems
Established in 1980, Tri-City Cardiology is a medical practice that offers comprehensive services for diagnosis, treatment and prevention of heart and vascular disease (cardiovascular disease). It is widely known for its progressive and innovative approach to vascular services, heart and heart failure management. Its board-certified cardiology physicians are experienced and skilled in diagnosis, treatment and prevention of coronary artery disease, heart valve abnormalities, heart arrhythmias, high blood pressure, high blood cholesterol, peripheral artery disease and stroke. Based in Mesa, Arizona, Tri-City has five locations in the area, including clinics, administration and billing offices.
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Benefit Management Inc. Meets Regulatory Compliance Requirements and Improves Customer Experience With
Toshiba Strata CIX Phone Systems

Benefit Management Inc. (BMI) provides customized, high-quality health benefits administration programs to self-insured companies, association plans, and state high-risk pools nationwide. Based in Great Bend, Kansas, with an additional office in Overland Park, Kansas, BMI is one of the Midwest’s leading third-party administrators with a reputation for flexibility, innovative services, and outstanding customer service. BMI currently administrates benefits for about 45,000 members nationwide. Benefits packages include healthcare, life insurance, dental and vision plans. Its self-insured clients range from small employers with a single location to national employers with multiple work sites across the country. BMI is the leading third-party administrator of benefits services for state high-risk pools serving Kansas, Iowa, Alaska, Washington and New Hampshire. It also manages plans for retail businesses, universities and colleges across the United States and has participants in every state.
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Brookhaven Memorial Saves More Than $200,000 with Toshiba IP Phone System
Brookhaven Memorial Hospital Medical Center is a 321-bed acute-care, voluntary not-for-profit community hospital. It is comprised of the main campus, two community multi-disciplinary health centers, and its expanded Hemodialysis Program, Home Health and Hospice/Bereavement Services, as well as an off-site ambulatory Women’s Imaging Center. Brookhaven Memorial is located in East Patchogue, New York. With Toshiba’s Strata CIX VoIP system, Brookhaven Memorial saved $224,000 in the first year by cutting monthly phone costs by $12,000 and retaining the investment of its older Toshiba system by re-using existing equipment, which saved an additional $80,000. The hospital expects an ongoing annual savings of $144,000.
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Toshiba VoIP Telephone System Proves the Right Remedy for Interventional Cardiologists of Gainesville
For Interventional Cardiologists (IVC), Toshiba’s Strata CIX networked VoIP business telephone system
connected its two offices, thus unifying all employees across the IP network. The system also supports HIPAA compliance, provides call accounting that ensures staff coverage at peak calling periods, and provides in-house administration. Toshiba helped IVC save nearly $200,000 over five years, while dramatically improving efficiencies for the medical practice.
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Kansas Spine Hospital Goes Digital and Mobile With Toshiba Strata CIX and SpectraLink
The combined Toshiba and SpectraLink business communication solution has provided the Kansas Spine Hospital with a mobile solution that is safe and functions well in a hospital environment, giving doctors and other healthcare professionals a huge advantage in communicating with patients, families, doctors, other medical facilities, and each other. Saving time and money, while improving productivity, helps the hospital improve its patient care.
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MANUFACTURING

Toshiba’s IPedge Business Telephone System Connects Phoenix Manufacturing Inc. With Affordable, Reliable IP Telephony
Toshiba’s IPedge® IP business telephone system has helped Phoenix Manufacturing Inc. (PMI — www.evapcool.com), a designer, manufacturer, and distributor of evaporative residential and business cooling products, with its communications goals. PMI, which serves the HVAC industry in the Phoenix area, was in need of an updated telephone system to network four buildings across its 12-acre facility. PMI’s new Toshiba telephone system, installed by Cortel Communications (www.CortelCom.com), includes one IPedge EC IP business telephone system; 76 new Toshiba IP5000 series IP telephones; Jabra wireless headsets for mobile workers; Toshiba’s Call Manager™ unified communications client; Unified Messaging, enabling users to receive voice messages and faxes in their email inboxes; and Enterprise Manager for remote system administration of both locations. PMI also uses Toshiba’s contact center solution, which includes Toshiba ACD, TASKE reporting and OAISYS Tracer call recording, improving customer communications and assisting with a fast return on investment.
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Mid-Continent Instruments Flies High With Toshiba Strata CIX IP Business Telephone System
Mid-Continent Instruments is a leader in the overhaul, exchange, repair, design and manufacturing of aircraft instruments, avionics and emergency power supplies. Founded more than 45 years ago, Mid-Continent Instruments has the expertise to overhaul nearly 6,000 aviation instruments, including autopilot gyros, altimeters, HSIs and GPS annunciators. In addition, the company engineers and builds new products for almost every general aviation manufacturer and provides specialized aftermarket products worldwide. Based in Wichita, Kansas, Mid-Continent Instruments has a second location in Van Nuys, California. The company prides itself on exceeding customer expectations.
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Toshiba Strata CIX40 VoIP System Conveys the Right Stuff at Omega Castings
By eliminating long distance charges between offices in the United States and its sister company in Thailand, Omega Castings saves about $2,000 per month, allowing the system to pay for itself in less than four months.  Toshiba delivered a converged IP and TDM-enabled system that helped the company save $14,000 the first year, and $20,000 annually thereafter, in eliminated telephone lines and costs between its United States offices.  In addition, the Toshiba telephones used by the owner have special amplified handsets that work with his cochlear implants and allow for clarity, even in the foundry’s manufacturing environment.
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RETAIL, DISTRIBUTION AND SERVICES

Toshiba’s VIPedge Cloud-based Business Telephone Solution Provides Stellar Communications for iSpace
Toshiba’s VIPedge™ cloud-based business telephone solution has helped iSpace, a global services company focused on information technology and business process solutions, with its communications goals. iSpace’s communications objectives were met with the VIPedge solution, which serves more than 30 users in two California locations plus remote users in Boston and Tampa. iSpace now has Toshiba IP 5000-series desk telephones as well as Unified Messaging, which enables users to receive both voice and email messages in their email inboxes. iSpace administrators also use Toshiba’s Enterprise Manager, which allows simple, browser-based administration and management. Most importantly, iSpace now has a dependable, cloud-based communications solution for an affordable, flat, monthly cost as well as scalability to grow with the company, all without the need to maintain on-premises equipment.
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Toshiba’s Strata CIX IP Business Telephone System Gives Baisch & Skinner Added “Flower Power”
Baisch & Skinner’s IT manager, Jim Schaft, and John Baisch, president, identified the need for a business telephone system that would meet the company’s goal of improving customer service. Authorized Toshiba Dealer Advanced Technology Consultants (ATC) of St. Louis installed and provides service and support for the system. David Ansehl, Sr., president, and Dorothy Callier, senior account representative, both of ATC, recommended Toshiba’s Strata® CIX™ system for its reliability. Baisch & Skinner has been a Toshiba user for decades. ATC has been an Authorized Toshiba Dealer since 1993.
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Toshiba’s National Accounts Program and Strata CIX Business Telephone System Provides Standardization and Seamless Networking for Titan Machinery
Toshiba’s Strata® CIX™ IP business telephone system has helped Titan Machinery, an agricultural, construction and consumer products dealership based in Fargo, North Dakota, with its communications needs. Titan Machinery’s new telephone system includes a Strata CIX670 business telephone system at its headquarters as well as Strata CIX100 and CIX40 systems at its store locations across the Northern Midwest while Toshiba’s Strata Net networking connects all the store locations to each other and to corporate headquarters via IP. Titan Machinery also is able to centrally manage all systems remotely with Toshiba’s Network eManager®. In addition, Toshiba’s National Accounts Program provided consistent pricing for purchase, installations, service and support for all locations.
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Toshiba’s IPedge Business Telephone Solution and National Accounts Program Delivers Standardization for Purvis Industries LTD
Toshiba’s IPedge® IP business telephone system has helped Purvis Industries, a leading national distributor of industrial products for a variety of industries, with its extensive communications needs. Purvis Industries’ new telephone systems includes an IPedge EM, which serves its headquarters and 55 branch locations; more than 450 Toshiba IP telephones; AT&T Flexible Reach SIP Trunking connections to enable virtual telephone numbers to be set up to appear as if they are local numbers for all the branches; and Network eManager® for centralized remote management of business telephones at all locations. The new communications system also virtually eliminated long distance costs. In addition, Toshiba’s National Accounts Program provided consistent pricing for purchase, installations, service and support for all locations.
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Barnes Motor & Parts Co. Improves Customer Experience With Toshiba Strata CIX Phone Systems
Barnes Motor & Parts Co. Inc. is a retail chain of 16 automotive parts stores throughout Eastern North Carolina. Barnes Motor stores offer strong outside sales, good communication, friendly service and competitive prices to its customers. Barnes needed an IP telephone system that would effectively handle 7,000 monthly calls, improve customer service in stores and at the call center, and deliver cost savings wherever possible.
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CheerDeals Increased Sales Using Toshiba’s Strata CIX Business Telephone System
CheerDeals is a leading online retail source for cheerleader and dance team uniforms in the United States. Toshiba’s Strata® CIX™ IP business telephone system has helped CheerDeals meet its communications goals of increasing customer service by reducing hold times and providing the Call-Back option. Using Talkument from OAISYS has helped reduce order errors and conflicts while improving contact center productivity and customer service. As a result, sales volume and profits have increased, and long distance costs have decreased. CheerDeals isn’t spending any more on its communications, yet it now has a brand new Toshiba Strata CIX system with all the bells and whistles.
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Toshiba IP Communication Solution Proves a Gem at Ben Bridge Jewelers
For Ben Bridge Jewelers, a leading retail jewelry chain with 79 stores in 11 states, Toshiba’s National Accounts program and its Authorized Toshiba Dealer Network delivers consistent pricing, uniform and reliable equipment and an overall one-stop shop for its voice communication needs. With Toshiba, Ben Bridge was able to standardize its company’s telephone systems for all locations with Toshiba’s Strata CIX IP business communication system.
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Toshiba’s Strata CIX Proves a Real Staple at Louisiana Office Supply
For Louisiana Office Supply Company (LOSCO), Toshiba Strata CIX IP business communication system delivers a dramatic improvement in customer service with customer calls being answered more quickly and knowledgeably. With the Toshiba Strata CIX IP business communication system and Strata ACD solution, LOSCO has saved $20,000 over buying a new system by being able to migrate existing Toshiba telephones, headsets and PRI cards to the new system.
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Toshiba Strata CIX Links Borders Between United States and Mexico for Business Telecom Solutions
With Toshiba’s investment protection and ability to migrate and re-use older Toshiba equipment, BTS saved more than $45,000 over buying a completely new system. It also accomplished its goal of centralizing its business communication systems for users across seven locations in the United States and Mexico. Long distance charges are reduced about $13,000 annually by moving to VoIP and an additional $4,500 is saved by eliminating the border-crossing private line between the United States and Mexico. It also saves about $7,500 annually in cell phone costs.
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Toshiba Helps PrintingForLess.com Keep the Presses Rolling Along
With its Toshiba Strata CIX IP business communication system, PrintingForLess.com has benefited from a 40 percent reduction in new customer acquisition costs and a significant increase in overall sales. The Strata CIX also helped reduce overhead costs by eliminating the round robin on the 800 Number and the need for outside conference call services.
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