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Toshiba Telecommunication Systems Division

Toshiba’s Vertical Market Solutions

Toshiba’s award-winning IP telephone systems offer benefits for a variety of industries including retailers, education facilities, government offices, healthcare organizations and more.

Toshiba, and our network of Authorized Dealers, can provide and support a customized and standardized telephone system throughout your organization. Learn how Toshiba’s solutions can meet your specific communications goals—no matter where your offices are located.

Retail

A robust business telephone system can help retail locations enhance customer service. Toshiba, and our nationwide network of Authorized Dealers, can provide your business with a reliable and intuitive communication system; a solution that’s not only easy for your staff to use, but also for IT managers to program and remotely manage.

Feature-Rich Telephone Applications
Toshiba’s IP telephone systems provide robust telephone applications. For example, retailers can enrich customers’ experience with a Caller ID feature. This application can automatically route a customer’s call, along with their information, including order history and pending orders to the particular team member handling that customer’s account.

National Account Program
Businesses with more than one location will appreciate having the same telephones in every store, making it easy for employees to float between stores and know how to use the system.

Toshiba is your one-stop shop for consistent pricing, uniform equipment, and smooth installation, for all of your store locations. With our Nationwide Dealer Network, you can rest assured that we’ll provide you with exceptional support and service. Plus, we’ll work with you to implement the right plan to help ensure a rapid return on investment for your business telephone system.


Education

At schools, a secure and reliable telephone system is essential for communication with students, faculty and parents; and it is vital for emergency situations. Since schools are often comprised of many buildings and/ or campuses, their telephone system requirements are unique. Toshiba, and our nationwide network of Authorized Dealers, can tailor solutions to meet your communications system needs. For example, a Toshiba Dealer can install a system in the main building, and extend remote IP telephones in other buildings; all telephones would be connected to one system with an advanced wide area network. Toshiba has the know-how to equip you with the right telephone system that is flexible, scalable, reliable and intuitive.

E-Rate Funding Program
Toshiba is an authorized, certified and active participant in E-Rate and holds a Service Provider Identification Number (SPIN).

Administered by Universal Service Administration Company (USAC)
Access to telecommunications and information resources enables a rich learning and teaching environment. Installing and maintaining vital telecommunication systems and high-speed Internet network in educational facilities can be expensive. To assist with these costs, the Universal Service Schools and Libraries Program, commonly known as E-Rate, provides discounts of up to 90 percent to help many U.S. schools and libraries obtain affordable telecommunication systems and Internet access. USAC processes submitted applications, confirms eligibility, and reimburses telecommunications companies and Internet providers for discounted services delivered to eligible schools and libraries.

Learn more: http://transition.fcc.gov/learnnet/

Feature-Rich Telephone Applications
Toshiba’s award-winning IP systems offer advanced self-administration capabilities, so you can manage the entire system from a single desktop PC. Enjoy valuable features including call control, outbound dialing from many applications, Outlook calendar integration, and the ability to set restrictions for telephones that are in classrooms. Other available features include centralized voicemail for all users, simplified extension dialing between faculty members, the ability to email voice mail messages, and a one-button paging system over the telephones for emergencies. And with Toshiba’s nationwide network of Authorized Dealers, you can rest assured we’ll provide your school with exceptional support and service. Plus, we’ll work with you to implement the right plan and help ensure a rapid return on your business telephone system investment.

Government Program
If your school operates more than one campus, Toshiba can network multiple systems together across all the locations with a single user interface. Thus, providing integrated services to hundreds of users with a mix of both IP and digital telephones.


Healthcare

In any hospital or other healthcare organization, having a reliable telephone system is absolutely vital. With decades of telecommunications experience, Toshiba, and our nationwide network of Authorized Dealers, have the expertise to provide your healthcare facility with a reliable and affordable telephone system that’s capable of handling literally hundreds of thousands of phone calls every month. Our systems are entirely scalable, enabling you to add telephones and applications as needed.

Feature-Rich Telephone Applications
Toshiba IP telephone systems offer such advanced features as disaster recovery and geographical survivability with failover support. Should there be a power failure or local carrier outage in the area, you’ll have 24/7 survivability and reliability across all networked systems. Plus, the entire system can be remotely self-administrated using a desk or laptop computer virtually anywhere there’s an Internet connection, improving the speed at which changes are made and reducing the need for costly, time-consuming service calls. With Toshiba’s nationwide network of Authorized Dealers, you can rest assured we’ll provide your facility with exceptional support and service. Plus, we’ll work with you to implement the right plan to help ensure a rapid return on your business telephone system investment.

National Account Program
For hospitals that have satellite offices, we can network multiple systems together across all the locations with a single user interface, providing integrated services to hundreds of users with a mix of both IP and digital telephones.

Toshiba note regarding HIPAA—Per Bill Goodwin
Although we don’t carry an official certification by HIPAA, I believe Dealers can sell compliancy on the product and its security features. According to my research, the security lies within the employees not discussing or transmitting sensitive information regarding clients/patients health. I believe we could address how using the Toshiba system complies: i.e. Password protected VM, disaster recovery for voice mail (Battery backup is simple), security of a digital voice call (not analog line). Most of the burden lies within the medical office personnel and the security measures they have in place and strictly follow. Just keep in mind how the live call is protected (can’t be hacked) and the security of any voice mail messages left on the system.

In my research I found no Telecom distributors / manufacturers listed under ‘Certified IT Devices’ which leads me to believe Telecom is not certifiable. and thus a moot point.

http://oncchpl.force.com/ehrcert/EHRProductSearch and Refer to:
http://www.hhs.gov/ocr/privacy/hipaa/administrative/privacyrule/adminsimpregtext.pdf

Pay attention to sections; 164.308, 164.310, 164.312

Learn More about Toshiba’s Multi-Site Solutions and Programs:
Government Solutions Program | National Accounts Program