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Toshiba Telecommunication Systems Division

Voice Mail Systems and Applications

From small to large, basic to sophisticated, Toshiba’s IP business communication systems offer a cost effective solution to your company’s voice mail needs. Voice Mail provides these essential applications:

Automated Attendant—streamlines efficiency, enabling callers to route their own calls and leave messages without assistance.

Call Routing—sends callers to the specific extension or department they want. Callers can easily find an extension using the directory feature

Telephone Answering—offers callers the choice of leaving a message, calling another extension, holding, or being transferred to an operator.

Voice Messaging—creates, sends, receives, forwards, and saves voice messages. Users can easily manage messages by pressing specific keys.

Audiotext—enables callers to play pre-recorded information on demand as directed by audio prompts. Perfect for frequently asked questions.

Call Screening—requests caller to state their name and company, then announces the calling party by playing the recording to the station user.

Message Notification—lets users know when a message arrives by any combination of message waiting light, pager, or calling any office or cellular phone.

Voice Mail enables you to:

Advanced Voice Mail Applications

Stratagy® Enterprise Server (ES) equipped systems allow users to add advanced applications:

Unified Messaging
Retrieve and send voice, e-mail, and fax messages from a single screen. Unified Messaging lets you consolidate all types of communications and manage more messages in less time. Retrieve Stratagy voice and fax messages via the Internet from any e-mail service that supports SMTP and IMAP4 protocols. Play voice messages through your PC speakers or through your handset for privacy. Forward voice or fax messages as WAV or TIF files to any e-mail address.

Fax Applications
Store inbound faxes in your mailbox for printing, forwarding, or display on your PC screen. When combined with Unified Messaging, fax messages can also appear in your e-mail inbox. Fax On Demand and Fax Back lets users receive brochures, price lists, or other printed information from the Stratagy system. Fax Mail lets employees transmit faxes in their mailbox to a portable computer fax device or hotel fax machine. You can even add voice comments to a fax.

Text-To-Speech
Enables any touchtone telephone to audibly read e-mail messages to you.Text-To-Speech capability gives traveling employees easy access to e-mail when they don’t have access to your computer system or the Internet. Employees can manage their e-mail messages via any telephone, anytime, giving them the power to stay productive and make instant decisions on urgent business opportunities.

Speech Recognition
Processes commands from the caller’s voice, making communication easy and intuitive. Using simple spoken responses, callers can quickly access product information or a specific person’s extension from the Stratagy ES system. Employees out of the office can call in, speak a command, and access their voice mailbox. Maximize the effectiveness of both incoming customer calls and internal employee calls, while projecting an innovative image for your company.

Interactive Voice Response
Toshiba Authorized Software Developers work directly with the customer to create custom IVR applications. IVR can relay specific database information to callers over the telephone based on an individual’s unique input from a touchtone telephone. Information received can be spoken back to the caller in a number of different ways, such as date, time, dollars and cents, numbers, or predetermined phrases.