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Toshiba Telecommunication Systems Division

Service Assurance for IP Business Communications

Toshiba strategies ensure phone system quality, availability and performance

The business phone system is your customers’ first link to your business and their first impression of your fitness as a business partner or vendor. You need assured voice quality, non-blocking transmission and robust system performance. Unplanned downtime cannot happen. That’s why Toshiba has embedded multiple service assurance provisions into its IP phone systems and deployment processes.

Continuity of service under adverse conditions
If the primary Strata CIX or IPedge server that provides your phone services became unavailable, the system can automatically re-register IP phones and softphones to a backup system. Incoming and outgoing calls automatically find their way to the phones’ new locations on the secondary system.

If the wide area network (WAN) experiences an outage, calls find their way to users’ cell phones or other devices via an alternate path using Toshiba’s Find-Me/Follow-Me capabilities. This survivability can be activated for certain individuals, groups or for everybody.

Survivability for voice mail and unified communications
Voice mail, unified communications and other applications can keep working even if the primary server becomes unavailable. When the original server comes online again, it automatically recovers the original connections.

Network assessments for business-grade VoIP
Business-grade voice traffic requires guaranteed minimum standards for bit rate, delay, jitter, packet loss and other factors. An Authorized Toshiba Dealer or Toshiba network specialist can conduct a network assessment of your LAN and/or WAN to ensure it is ready to deliver the performance you need.

Added Protections for the VIPedge Cloud-based Telephone Solution

Assured nationwide call coverage
Toshiba has the necessary local, state and FCC filings and carrier backbone coverage to enable calls to the 48 continental US states and supports global international calling. VIPedge operates in a carrier-grade Type II SOC2 and SOC3 data center with disaster prevention “building within a building” construction to ensure continued coverage.

Certified data centers
The servers that power the VIPedge cloud-based telephone solution are located in secure data centers that enforce rigorous performance and protection controls beyond what any typical non-IT business could provide.

Whether your business is large or small—8 lines or thousands of lines—you gain the peace of mind of assured system security, survivability and performance