Toshiba America Information Systems, Inc. Telecommunication Systems Division

IRVINE, Calif., June 16, 2009 — Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) delivers the right remedy for Gainesville, Fla.-based Interventional Cardiologists of Gainesville (IVC). IVC provides cardiovascular healthcare services via its Gainesville headquarters as well as at a branch office in Lake City, Fla.

Handling hundreds of incoming calls every day, IVC needed a new business telephone system to manage its call load while continuing to provide exceptional patient service. Lonn McDowell, CEO of IVC, said, “We wanted a VoIP business telephone system that would seamlessly network our two offices and allow for centralized answering and patient scheduling, provide unified messaging, enable remote access for administration, improve HIPAA compliance, and protect against surges, power fluctuations and lightning.”

Margarita Purvis, major accounts manager of Authorized Toshiba Dealer ComSys, also headquartered in Gainesville, Fla., recommended the Toshiba Strata® CIX™ IP business telephone system.

Designed by the ComSys team, IVC’s business telephone system consists of a Strata CIX670 VoIP communication system located at the Gainesville headquarters and a Strata CIX100 system at the Lake City location. The systems are networked together using Toshiba’s Strata Net over a high speed Internet connection with MPLS protocol.

The Strata CIX670 system also includes Toshiba’s Strata Media Application Server (MAS) that houses multiple applications, including Toshiba Stratagy® ES Voice Processing, Network eManager®, Unified Messaging, Fax Feature Group and Call Accounting Software. There are a variety of endpoints at both locations, including digital display telephones, wireless headsets and attendant consoles.

To defy outages due to lightning strikes, ComSys installed central office line protection for the copper lines and ITWLINX equipment to protect the PRI service. To guard against all types of power outages, each of the system’s cabinets is supported by a 24-hour back-up battery unit.

Don Bugos, president of ComSys, said, “Toshiba has a proven reputation for having the most durable, reliable systems in the industry with the most comprehensive applications, which is why it was the perfect solution for IVC.”

Networked System Unifies Employees at Both Locations
Using Toshiba’s Strata Net, ComSys networked the two Toshiba systems using a VoIP solution, which helped reduce costs by approximately $1,000 per month and improved system integration.

McDowell said, “With unified messaging, faxing, centralized answering, call transfers, and four-digit direct extension dialing, it’s as if all our employees are in a single location.”

HIPAA Compliance at the Touch of a Button
Meeting HIPAA requirements was a high priority for the new telephone system. Purvis said, “Toshiba’s integration with Microsoft® Outlook® gives the users a HIPAA-compliant unified messaging solution that also improves their productivity.”

Users can now manage all of their email, fax and voice mail communications through Outlook. McDowell said, “It improves productivity to view all your messages in Outlook. It’s very easy to listen to voice mail through Outlook, and it’s completely private using wireless headsets or a handset.”

The Toshiba unified messaging solution has also eliminated the need for paper fax machines at IVC. Now, all employees have their own fax numbers, so faxes are delivered privately and securely to their desktops. All relevant emails, faxes, voice messages and recorded conversations can easily be attached to the patient’s record. Using unified messaging has helped IVC save more than $7,200 per year by eliminating its fax machines.

In-House Administration With Network eManager
McDowell uses Toshiba’s Network eManager to administer the entire system from his desktop PC, including adds, moves, changes and more advanced programming.

He said, “Using Network eManager, we set up an after-hours emergency call-forwarding schedule based on the physicians’ on-call schedules a month in advance. This ensures that incoming emergency calls are routed directly to the cell phone of the on-call physician without any delays.”

Bottom Line: Toshiba Helps IVC Save Nearly $200,000
Moving to the Toshiba Strata CIX business telephone system helped IVC save nearly $200,000 over
five years, including:

1. $12,000 annually in networking costs by utilizing a high-speed Internet connection with MPLS protocol and QoS voice prioritization
2. $12,000 annually by having all applications on the Toshiba Strata MAS server rather than on multiple servers
3. $3,600 annually by eliminating the need for an answering service and using the Strata MAS for after-hours on-call physician scheduling
4. More than $12,000 annually in eliminated labor costs by using Toshiba’s five-year warranty
5. $7,200 annually by eliminating fax machines and using Toshiba’s unified messaging with individual fax numbers for each employee.

In the first year alone, IVC saved nearly $50,000 over its previous business telephone system while significantly improving productivity and patient communication.

McDowell said, “Together, Toshiba and ComSys exceeded our expectations for a unified business telephone system that delivers on all of our goals and provides significant cost savings. The Toshiba Strata CIX business telephone system is absolutely the right remedy for IVC’s communications.”

About Toshiba America Information Systems Inc. (TAIS)
Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry leading portable computers; projectors; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and telephony equipment and associated applications.

TAIS provides sales, marketing and services for its wide range of information products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. Toshiba Corporation is a world leader and innovator in high technology, a diversified manufacturer and marketer of advanced electronic and electrical products. These products span from information & communications systems; digital consumer products; electronic devices and components; as well as power systems including nuclear energy; industrial and social infrastructure systems; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 730 companies, with 199,000 employees worldwide and annual sales surpassing US $67 billion (FY 2008).

For more information on Toshiba’s leading innovations, visit the company’s Web site at www.toshiba.com.

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