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Telephone Systems
Business Telephones
Call Centers
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2009 Press Releases
Toshiba and IgeaCare Systems USA Announce Agreement to Deliver Telephony-Integrated e-Call Solution to Healthcare Market
IRVINE, Calif. and SCOTTSDALE, Ariz., February 24, 2009 — Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba — www.telecom.toshiba.com) and IgeaCare Systems USA Inc. today announced their agreement for the distribution of an integrated telephony-based solution aimed at the healthcare industry. IgeaCare’s igeacom™ emergency call (e-call) and nurse call solution is now integrated with Toshiba’s Strata® CIX™ family of IP business telephone systems. The integrated solution is sold through Toshiba’s Authorized Dealer Network nationwide as well as by IgeaCare’s sales team. “The Toshiba-IgeaCare call solution delivers a completely integrated telephony-based solution that is affordable, easy-to-use, and facilitates real-time patient responses,” said Brian Metherell, vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division. “With e-call capabilities over the telephone, there is no need for special training to pick up the call. This gives patients and residents real-time access to nurses and other caregivers.” “Toshiba’s nationwide network of Authorized Toshiba Dealers specializes in healthcare vertical markets, bringing the Toshiba-IgeaCare solution to a wide variety of healthcare facilities, such as hospitals, acute care facilities, skilled nursing facilities, retirement homes, assisted living homes and other types of integrated group living facilities,” said Craig L. Steen, president of IgeaCare Systems USA Inc. The igeacom series of resident and patient units, call cord, hardwired or wireless devices and dome lights work in conjunction to provide total in-room monitoring. Integration with Toshiba’s Strata CIX IP business telephone platform allows for built-in individual call-point escalation with programmable response parameters, call-point priority settings and flexible routing schemes to ensure that no call goes unanswered. In addition, the igeacom solution allows ease of communication with standard analog, digital and/or IP telephony endpoints. It provides intuitive operations and eliminates the need for specialized training. As well, igeacom provides real-time event notification and acknowledgement on any visual display. It also allows for priority audible tone, automated speech notification and transmission of clinical information. Additional integration capabilities include: HL7 gateway; AD&D; enhanced reporting and recording QOS igeatrak portal; staff and asset tracking; staff assignment management; and monitoring of patient wandering and medical equipment. IgeaCare also offers a suite of software solutions for managing call activities, staff assignments and wireless mobility devices. About Toshiba’s Strata CIX IP Business Communication Systems Optional with any Strata CIX system is Toshiba’s Strata Media Application Server (MAS), which allows multiple applications to be combined on a single media application server platform. Applications include Auto Attendant, Voice Mail, Automated Speech Recognition, Text to Speech, Unified Messaging, Fax Integration, Interactive Voice Response, Automatic Call Distribution and Reporting, Web-based Personal and System Administration, Web-based Telephone Applications, FeatureFlex™ adaptability tool that allows users to customize and add features, and Video Communication Solution (VCS®) for video conferencing and collaboration. Strata MAS comes standard with Toshiba’s Voice Processing/unified messaging solution, My Phone Manager® personal administration tool, and eManager® system administration tool. Toshiba’s Strata CIX systems are the only IP business communication systems available with a seven-year manufacturer’s warranty. About IgeaCare Systems Inc. Visit: www.igeacare.com About Toshiba America Information Systems Inc. (TAIS) TAIS provides sales, marketing and services for its wide range of information products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation, which is a global leader in high technology and integrated manufacturing of electrical and electronic components, products and systems, as well as major infrastructure systems. Toshiba has more than 191,000 employees worldwide and annual sales of over US $76 billion (FY2007). For more information on Toshiba’s leading innovations, visit the company’s Web site at www.toshiba.com. ### © 2009 Toshiba America Information Systems, Inc. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including without limitation product prices, specifications, availability, content of services, and contact information is subject to change without notice. |

