Call Manager

Full-featured call control from your PC, with customized call handling, application integration, presence, Web and IM chat

Flexible, effective call control from your PC
Tech-savvy professionals carry smartphones in their pockets, smartbooks in their briefcases, and expect seamless convergence of visual and verbal communications, telephony and PC and custom applications—“apps”—all on one device. Why not empower your office PC to be smart in the same way?

With Call Manager on your Strata CIX business communication system, your Windows laptop or desktop PC becomes a powerful tool for managing telephone calls, voice mail, Web, email and more all from a single screen, using your mouse, without ever picking up the telephone.

Popular Strata Net Phone functionality with a whole new look
Call Manager brings forward all the capabilities of the acclaimed Net Phone product into a new look based on the “ribbon” interface of Microsoft Office 2007. Commonly used tools are grouped together under tabs for intuitive, one-touch access to features, applications, files, contacts and more. Drag-and-drop features make it faster and easier to manage calls, trigger user-defined actions and launch applications, screen pops or Web pages.

All the features users loved on Net Phone have been included in Call Manager, now upgraded to the powerful .Net Framework platform to enable a whole new realm of future development opportunities.

Program your own buttons for one-click convenience.
You can define more than 500 custom buttons for fast, one-click access to the computer or telephony features you use most—without help from a system administrator. The main screen has nine buttons, the Personal Call Manager screen has 25, and you can define up to eight more banks of 64 buttons apiece. Any button can perform any of these types of actions:

  • Activate a feature code such as Park, Page, Do Not Disturb, etc
  • Speed dial a frequently called internal extension or external phone number.
  • Initiate a System PBX Command such as Conference, Dial, HangUp Hold, etc.
  • Trigger a user-defined action, such as, “Screen-Pop from popular CRM software such as Act, Goldmine, Lotus Organizer and Outlook or just play a .WAV file”
  • View or manage the status of ACD calls and agents, log on or off an ACD queue, perform supervisor functions and more.
  • Launch a Web page, such as an intranet page with HTML forms for order taking or technical support.
  • Run a program, either a commercial application (such as Microsoft® Outlook® or Excel®) or any other executable file or command.

To define or change any button, simply right-click over the button and fill in the blanks in a pop-up dialog box. To simplify this process, you can import information from Outlook, copy a button definition to a new button, or drag-and-drop to swap buttons.

Easily manage and use your directory of contacts.
Look up and dial Strata CIX extensions with the click of the mouse (the system-generated directory is always up-to-date). Sort by name or number. Drag and drop to organize contacts into logical groups. See the status of any user’s phone, and right-click to call, chat or broadcast an instant message.

Launch a Web page from within Call Manager.
An integrated Web browser provides access to Internet or Intranet pages or local HTML files. For example, calls coming into the call center could automatically open a custom Web application with information about the caller, an agent script, online caller survey and HTML form to enter the caller’s responses.

View and work with a history of incoming and outgoing calls.
Review an auto-generated log of calls dialed, received and missed on the local telephone extension. You can search for specific calls by date, telephone number, name or account code. Sort by column name or create a group. Double-click any entry to automatically dial the number. Print or export the history to a file for analysis or reference.

Integrate with call center services.
Click the ACD Viewer tab to view the status of all Strata ACD groups to which you belong. Expand any group view to see the number of calls and the status of each agent and supervisor. Right-click the icon representing yourself to change your status in the group—logged in, logged out, busy, in wrap-up, etc.

Collaborate with the immediacy of IM chat.
Confer with colleagues using real-time, back-and-forth text chat. Interact with one user or broadcast a text message to an individual or group. Enrich the communication with whiteboarding. Reduce keystrokes by using canned messages for repetitive text, such as greetings and signature lines.

Schedule and auto-dial multiple outgoing calls.
This feature is a boon for customer service agents, telemarketers and case management workers—anyone who manages a high volume of outgoing calls. Simply drag and drop contacts from Outlook or another contact management system; Call Manager automatically dials the calls at the designated time. You get a pop-up reminder of the call, and later a follow-up screen where you can record the outcome of the call and future action.

Get the advantages of Call Manager for your organization.
Call Manager runs on PCs with Microsoft® Windows Server 2003, Windows Server 2008, Windows 7, Windows Vista or Windows XP operating systems connected to a standard TCP/IP network, working with the Toshiba Strata Net Server and software license(s) as appropriate.

Existing Net Phone users with a valid maintenance agreement can upgrade to Call Manager at no additional charge. For others, it is a straightforward upgrade to any Strata CIX system—or a compelling reason to choose one.

To find out more about Call Manager or other communications solutions from Toshiba for small offices to large businesses, contact your Authorized Toshiba Dealer today.

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